Customer Ratings & Reviews

If an item failed to operate, or, a mishap occured like a Memorial guest inadvertently ran over my accidentally dropped cell phone, or, I needed a large screen T.V. hung on the wall, or, multiple devices hooked up to operate together, this totally inept electronics gal could count on her Geek Squad!

Good protection for your purchase. They respind very well

I purchased a 55" LG tv two years ago and the screen had a very small scratch after moving. The scratch turned out to be a small crack and spread. 6 months after I bought it I was throwing it out. That was my only purchase I made without a protection plan and I will always buy it from now on. Having the Geek Squad protection makes me feel calm and reassured that if any unpredictable issue were to damage my electronics they will be fixed or replaced and not destroyed like my tv. In my opinion everyone should opt for it. Spending a few extra bucks is significantly better than spending another couple hundred bucks to replace an item.

The agents did a wonderful job helping us!!!!!!!!!

Maybe not needed for the toaster oven I purchased in 2018, but I bought a warranty for the laptop purchased 4 yrs ago and had to use them several times. Knowledgeable, friendly, organized, etc. I never regretted purchasing protection for tech products. (My only negative comment is that they are so successful, sometimes the wait times for online help were long, meaning too successful. I will take that over poor/no help.) When it's time to purchase new tech, I will include the Geek Squad Protection.

Great to have especially if you buy things like electronics!

I love my new nespresso machine much better than my coffee machine. It’s very user friendly, with tons of versatility. I will be using it for years to come and I have already recommended it to friends and family who also enjoyed using it.

Always have good pricing, service and delivery services.

Its necessary to have one, in case anything happens.

Best warranty out there!! They have never let us down!!

Always buy the protection plan for printers. I work in IT and no matter how good the printer is there will come a time when something just isn't working correctly. The protection for this item is very inexpensive.

I purchased this extended warranty from Best Buy/Geek Squad just in case for my Brother-MFC-L3770CDW Wireless Color All-In-One Laser Printer. I haven't used the extended service agreement because the printer has worked so well. But it's good to know I have a back-up. Thanks Best Buy!

I got the protection for my printer that really sucks, so it’ll be nice when it stops working to be able to get it fixed or get a new one. Printers are SO unreliable and so poorly manufactured, so I would highly recommend buying protection for them. I own tons of electronics and never buy protection, except for my printers. I’ve lost too much money to broken printers.

I purchased the warranty and 6 months later my item started acting up and wouldn’t function properly. They told me to bring it in and they will take care of everything. I get to my store expecting to have to wait 6-8 weeks but since I purchased BB warranty they gave me a new one and said I don’t have to wait they will handle any repairs for my old one and returns to the manufacture that’s all part of the contract and my warranty is still good from the date of purchase!!! Awesome!!!

My original purchase failed after one plus years and was replaced by the same model without any problem. However, the replacement also had an issue and was also replaced for credit towards another brand that had the same features. However, I did have to purchase the extended warranty.

I had a Rival 650 mouse but the glue that held on the pads started doing weird things. The pads would slide around and the glue would squish out a bit and collect dust. All I had to do was bring in the mouse, the usb and cable to the geek squad counter at Bestbuy, explained the situation, and they took the pieces (even though I was missing a couple of the weights), and gave me store credit. I'm getting their protection for everything I get at Bestbuy from now on.

Always get the warranty it's worth it get the warranty

I have had more bad luck with printers over the past couple of years. Lightning strike fried every printer in our house. Brought the printers in to Best Buy and they replaced all of them with no charge because of the warranty. (I repurchased a new warranty on each). Then the replacement models (3) all broke before their two year warranty was up. Again, Best Buy's extended warranty saved me a significant amount of money. No hassles or problems, I brought the printer in, told them what was wrong, they verified the warranty and sent me to pick out another printer.

I can't stress enough how much I love their warranties I've had several items in the past that broke down during warranty and they replaced it hassle free. Definitely recommend getting it if especially the item is for yourself

Thank you your team is always helpful and professional