Customer Ratings & Reviews

I purchased this printer and insurance, and the printer is no longer working. Someone from the geek squad came to my home and said that they can’t fix it. Under this insurance plan they are to replace this with a new one. After a week of calling and waiting for call backs, still haven’t received answer!

I purchased it. After my enjoyment of having a "white glove" delivery for my Xfinity chair still sitting in my living room in the box, I can't guarantee anything from them anymore, have o idea as to what happened to them. But I'm thinking the BX might be a safer place to do business.

I purchased this warranty but ended up cancelling it. Printer was half the cost so wasnt worth it for me

I really haven’t used their services yet. So let’s see what happens when I do have to use them. Stay tuned.

If you're buying something for a kid, or something that you don't want to have to buy again if it breaks: then protect yo stuff. Get the protection plan.

Purchased but then realized it doesnt worth speding 10 over 80 specially when it doesnt cover recovery of data.

bought it and never got to use it. Some people think that's a good thing. Some think it's bad. Im indifferent.

Not sure why a manufacturer can't make an item that doesn't need a warranty, at least during the first year. Maybe I'll change my mind if I ever need to use it.

Recent purchase with a printer at $6 for 2 years so I though why not. Will see what happens within that time if something breaks

i am glad i bought the insurance for wf3720- a great printer but a ink sucker which is draining ink faster than producing work.

**DO NOT BUY IF ONLINE CUSTOMER** IT'S A WASTE OF YOUR MONEY. THEY WON'T SERVICE YOUR ITEM UNLESS YOU BRING IT TO A STORE. IF YOU DON'T LIVE CLOSE TO A STORE YOU'RE OUT OF LUCK AND YOU'VE PAID FOR NOTHING.

Hopefully we never need to use this protection, but you never know!

The printer was amazing when it was working but had trouble just a year after purchasing.

Need assistance with printer that doesn’t perform well

I have not had to use this yet, but I am very glad i have purchased it. It will be very helpful at time of need.

Used to be better when price was not as high as it is

I don't know how service would be, so not sure if I am going to be helped .

Never had to use it so I can't say. That's a good sign for the quality of the product they sold me to begin with.

Geek Squad protection helped me replace a printer just before the 2-year period on the plan was up. I'm glad I had it!

My last printer was an older HP, I'm not too sure what went wrong. I was on the phone with HP tech support, and we both decided it was time for an upgrade. Thanks to my extended warranty via Best Buy/Geek Squad, I received the entire amount back on the dis-functioning printer and applied toward the new printer.