Customer Ratings & Reviews

Their service is great as far as customer service goes.

It’s smart to buy this for insurance. It just a few dollars more you are protecting your purchase. It’s easy to understand and a must for saving money in case something happens to your product.

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A must have to protect your valuable products available at Best Buy. This will help keep your mind at ease knowing you have this valuable product replacement coverage in the event an issue occurs.

Geek Squad was great both times in a week that we needed them. Very professional. Set everything up correctly and walked me through how to use the app & system. Arrived ahead of time too. I was very pleased.

I LOVE the geek squad warranties, they are simple to track on the Best Buy app, easy to use if something breaks. I love the longer warraon some items and wish that I could select them as a Totaltech member, instead of only being able to get the default 2 year warranty, which depends on me to renew my total tech membership

Great price for 4 years of coverage. Peace of mind is always worth having.

It’s worth getting this. My ring camera was broken by a Moran. And I was able to get a new one with no issues.

Always there when I need help , this service is always handy especially as we get older

Difficult to get to someone initially when calling but the overall service and customer experience we get has been great. We are older and it’s nice not to have to wait for our son to work in our fixes we need due to his busy schedule. We hate to ask for help and to disrupt our family lives just to check out what problems we created and fix them constantly is a blessing and we feel we can trust in their services on a timely basis and are so patient with us older generation

They keep your info on file so you can easily file a claim if needed, i highly recommend

Best Buy stands behind their product replacement program. I've used it before with mostly no hassle or issues. Highly recommend this option especially with products that have mechanical moving parts or products you travel with or carry with you. Also a must for high-tech non-basic appliance models and laptops that are going off to college. Consider purchasing Total Tech Support and save an additional percentage off.

Always get this service on anything that I buy, learned years and years ago that it is a must. It gives me peace of mind and they are so easy to deal with when there is an issue!

Our salesman talked us into getting this plan, reluctantly we did. It has paid for it’s self 10 times over. All of our TVs, IPads & laptops needed to be updated, took them into Best Buy & Gek Squad was outstanding. Our young lady was very knowledgeable as we explained what was happening with our items. One IPad was fixed immediately, something very simple that we were not aware of, highly recommend

Great plan, helped protect me against products that stopped working at no fault of my own or best buy.

I love and I am well pleased with the service and the insurance that was offered for my purchase, they are committed to accommodate the plan of service to the best of their Ability without leaving you 100% satisfied!

I bought a tv and I add the protection plan after 3 years my tv got damaged with images retention, it tv cost me a lot of money and take to it protection plan my tv was replaced, after it have now buy it plan to everything

I am sure they are lovely. I have not had a chance to use them because I completely forgot about this lol but I'm sure it is wonderful. They did want to charge for $40 to replace a part that took 2 seconds to fix.

LITERALLY REPLACES very easy to go in store and get your replacement

If you’ve never purchased the Best Buy protection plan I would highly recommend doing so. They take the stress and worry away from any item purchased. Rest assured that there will be no hassle or haggle in replacing that item. This is far better than the manufacture warranty and extends much further past most anyways. The best investment I’ve ever made. Everything I buy I include the plan!