Customer Ratings & Reviews

Have it for a while and still works great! Awesome purchase!!

Best place to buy anything they will take care of you

I love the 4-year plan. It comforts me to know that I can get a replacement if something malfunctions or wears out.

Great cameras but I get spammed with motion detection alerts even though I have all the motion zones set up correctly. I cant even see the road in my backyard but the camera detected a vehicle there when there is nothing but green grass.. Not sure how to go about false alerts and not alerting me anytime a car passes by the front of the house. Other wise easy to set up and reliable so far. Love the light for motion detection on the cameras.

Worked great. Seemless audio transition between rooms

Great service from the Geek Squad for a LG TV and Philips light system

So far have not had to use this service. They are good at answering questions in the store

Best item recommended for everyone

Best costumer service ! When you talk to the team, they’ve always the answer and explain easy ways to understand the process the product and the brand differs.

This cake card will use for family or friends cool

Used this to replace damaged camera system and were able to upgrade with a better one with this service

So far we haven't had to use the Geek Squad service for the particular product it was purchased for, but we have used Geek Squad in the past. From our past experience, we recommend the product replacement services...think of it as insurance. Sometimes it becomes an investment.

Easy exchange process…so far so good looking forward to using with my other Ring products

Geek Squad is one of the best services you could have.

As of 2020 I started to buy all of my electronics and anything else from Best Buy because of their geek squad. I found it very difficult to connect other warranty services with my products. It was such an easy selection when I was checking out and I feel confident I will be supported if anything goes wrong with my products.

Geek Squad was awesome the whole way through! The delivery experts did a wonderful job of setting up my appliance and I couldn’t have asked for better!

In general, Geek squad does a good job replacing a product. However, with items such as a multi-camera security system, if just ONE camera fails, Best Buy requires that you bring in the ENTIRE system for replacement. I don't have to say how inconvenient it is to be forced to remove ALL cameras, which in my case, there are TWELVE, along with the dvr, only to have to reinstall new ones later. One other complaint, is that once you replace your product, Best Buy cancels your plan, as opposed to switching the plan over to the replacement, which would honor the duration of the coverage. This means that if you purchased a 4 year plan and after 6 months, your product fails, instead of honoring the remaining 3 1/2 years by applying it to the new replacement, you are forced to purchased a brand new plan. So, if you cover the new one, you will have now basically paid for TWO plans for ONE product. This makes the Geek Squad plan worthless and costly, since the manufacturer's warranty would've covered the cost WITHOUT the additional coverage. Hopefully Best Best can make some adjustments to their replacement policy.

Not normally a proponent of replacement plans, as I usually feel it it's a quality product, it should last. However, the Geek Squad is one area where I've never questioned the return on that investment!

EXCELLENT sales staff and cashier's it's sad when you see departments diminishing by AMAZON!

The squad that installed my cameras made sure everything was linked with but the Wi-Fi and that I'll look good before they left.