Customer Ratings & Reviews

Agents transferred my apps from my old computer and showed me how to use the new windows 11

delivery was on time and professional. clean up after with no questions asked.

When it comes to warranties on headphones, security cameras, gaming controllers, and small appliances, it's very easy to go through with a simple replacement or a full refund (excluding protection plan) in store credit, which never expires. it's worth it because nowadays technology will break down randomly even if taken care of.

I do always stop and think "do i really need the protection plan...???" it depends on what it is, but anything for the kids i typically get it, or for something i know will be used a lot. Its so helpful and ends up being MUCH cheaper than ending up having to replace whatever it is... Geek Squad is always helpful and quick to help as well.

haven't used yet but I like having the availability of it.

The comprehensive product warranty provides peace of mind for consumers. Protection against unforeseen malfunctions and defects ensures long-term value. Expert technicians are available to address any covered issues. The claims process is streamlined and efficient, minimizing any inconvenience. Investing in this type of service safeguards your purchase and offers significant benefits.

This camaras as great are long distance to detected any car or person

Made me feel safe with my product during power outages

Having the protection plan was the best decision my family and I could’ve chose. We have animals and they will knock our pan tilt camera over sometimes, and for a second we will be scared that it’s broken and what will we do, but almost immediately we are relieved with knowing that if something were to happen. Everything will be okay.

There always there for me. Thank you Geek Squad thank you

Excelente!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!$!$$$!!!

Even thought I'm against these because they dont benefit me, I recommend having insurance

I signed up for the 4-year Geek Squad Replacement Plan when I bought a new TV. The best parts of the plan is the peace of mind it gives me. I don’t have to worry about random issues popping up with my devices because I know that if something goes wrong, I can get it replaced without dealing with repairs or waiting around for weeks.

I always recommend warranty. You never know what could happen.

I recently used Geek Squad for a computer repair, and overall, I was impressed with the service. Scheduling an appointment was straightforward through the Best Buy website, and I was able to get a same-week slot at a nearby store.

Geek squad protection is worth it. It's better than manufacturers warranty. I had unexpected device/product problems but I had Geek squad protection and was able to get a replacement. This purchase saved me a lot money.

Can you give 10 stars cause 5 isn't enough. Literally, cannot overstate this enough to anyone who will listen. Yes, the manufacturer's warranty is nice and everything. But generally speaking, they cover little to nothing. Also, good luck with the hassle of communicating and shipping the item with any kind of efficiency. By the time you finally get back your "warrantied" item, you've already found a replacement or bought newer tech. Now, if you are anything like me and you want customer service. Go with the Geek Squad Protection Plan. Please take 3 to 5 minutes and hear me out in this review. You walk in with your item. Some stores slap a sticker on the item as you walk in... Some just politely point you in the direction of their customer service section of the store. You wait in line for at the most 10 to 15 minutes as they push through there customers with the utmost care and efficiency. Seriously, I am a customer service stickler and they consistently hit the mark for me or impress in that department time and time again. You then proceed to bring your item to a generally very polite... very knowledgeable... BestBuy representative. They politely ask for some basic information and what went wrong with your item... Ratatattat on the keyboard... Thank you, sir or ma'am go ahead and find a replacement OR and this is the best part. OR they give you the option to choose another brand of your liking. Do you know how many times I've bought an electronic for it to just malfunction after less than 2 months or even worse 7 months and that manufacturer's warranty only covers... You guessed it ... 6 months. I swear, these manufacturers time the longevity of their product to die precisely after the warranty is over. I wouldn't advise buying the protection plan on every single product as there are some products with a decent manufacturers warranty. But, take a second and think about buying this far better protection plan that covers EVERYTHING. Not only does it cover your product, but will replace it immediately when you return it... No questions asked. All in all, to be completely honest, the GeekSquad Protection Plan on top of the outstanding customer service is why I continue to purchase my electronic products through BestBuy and will continue to do so. I applaud both companies and thank any representative that I come across while shopping there. Thanks again and keep up the good work... You've got a lifetime customer in me.

Literally, cannot overstate this enough to anyone who will listen. Yes, the manufacturer's warranty is nice and everything. But generally speaking, they cover little to nothing. Also, good luck with the hassle of communicating and shipping the item with any kind of efficiency. By the time you finally get back your "warrantied" item, you've already found a replacement or bought newer tech. Now, if you are anything like me and you want customer service. Go with the Geek Squad Protection Plan. Please take 3 to 5 minutes and hear me out in this review. You walk in with your item. Some stores slap a sticker on the item as you walk in... Some just politely point you in the direction of their customer service section of the store. You wait in line for at the most 10 to 15 minutes as they push through there customers with the utmost care and efficiency. Seriously, I am a customer service stickler and they consistently hit the mark for me or impress in that department time and time again. You then proceed to bring your item to a generally very polite... very knowledgeable... BestBuy representative. They politely ask for some basic information and what went wrong with your item... Ratatattat on the keyboard... Thank you, sir or ma'am go ahead and find a replacement OR and this is the best part. OR they give you the option to choose another brand of your liking. Do you know how many times I've bought an electronic for it to just malfunction after less than 2 months or even worse 7 months and that manufacturer's warranty only covers... You guessed it ... 6 months. I swear, these manufacturers time the longevity of their product to die precisely after the warranty is over. I wouldn't advise buying the protection plan on every single product as there are some products with a decent manufacturers warranty. But, take a second and think about buying this far better protection plan that covers EVERYTHING. Not only does it cover your product, but will replace it immediately when you return it... No questions asked. All in all, to be completely honest, the GeekSquad Protection Plan on top of the outstanding customer service is why I continue to purchase my electronic products through BestBuy and will continue to do so. I applaud both companies and thank any representative that I come across while shopping there. Thanks again and keep up the good work... You've got a lifetime customer in me.

I haven't had a reason to use this. My husband installed it right away with no problems, So far so great. But i do love the geek squad !

help me with my problem in fast timely matter. was nice and polite