Customer Ratings & Reviews

A must have with electronic devises. It takes the worry out of the problems.

Knew exactly what was wrong with my appliance. They were extremely efficient

I always try to take advantage of the Geek Squad product replacement plan. I like being able to return an item if it goes bad without the hassle of shiping it off to someplace . Over the years I had to replace several products after they had gone bad and it was no problem to go into the nearest best buy and at times get the next generation of a product out if the model that I was using was no longer availble. So yes for me paying a few extra dollars was worth it. The only time that I might not pay for the extra protection is when the coverage that I am trying to get is close to a hundred dollars for the item, such as some tablets that I have bought, however that might depend on the item because I got coverage on a washing machine and a dryer at one time and although I may not have to ever use it at least I know that I am covered and for me that makes it worth the peace of mind that I will get. So in conclusion you have to way the risk that you are willing to take and for me it has worked out well over the years and I have no complaints.

geeksquad is good for repairs and customer service

Amazing they gave me a new one and were super friendly

They are very helpful and polite, very knowledgeable and take their time to explain everything to make sure you are able to understand fully.

I haven't had a reason to use this. My husband installed it right away with no problems, So far so great. But i do love the geek squad !

Good service helps if something break to have a warranty on it!

Really enjoy my Nest Cameras. The ability to connect with other nest products and "works with.." units make life easier. There may be other smart units available, I prefer Google Nest.

Protection plan comes in handy. When still breaks down, I'm covered

Geek squad protection at BestBuy is an absolute must for security

I purchased this in case anything happens to my new laptop because I had bought a laptop that was very expensive before and my cat jumped down from the window sill and landed on it and it broke, the hard drive still worked, but I live out in the boonies, so I tried to ship it out to get it fixed, but no one would do it unless I could come bring it in person and the nearest store is 2 hours from where I live. So I have not had to use the product replacement yet, but I feel that it is totally worth it to protect my investment because I use my computer for work at home, even though I work in the office with a work computer, I am always doing work at home too. So if anything random happens like that, I can get it fixed and not lose a lot of money that I just spent. I like the updates on information and where I can get support if I need it for the software and printer and other things that I purchased at BestBuy.

delivery was on time and professional. clean up after with no questions asked.

Good value for the price would buy again if needed

Geek squad warranty for protection plan is a good thing to have

4 year warranty is a good deal at a great price.!!

Geek squad took care of my problem! So glad I purchased this .

Haven’t had to use but past experiences have been good.

This product exceeded my expectations! The quality is fantastic, and it works exactly as described. It’s clear a lot of thought went into the design and functionality. I couldn’t be happier with my purchase and would definitely recommend it to anyone looking for something reliable and well-made.

The one reason I shop is because of it protection plain a d how Best Buy stands Behind the protection plain. Never ever did i get a hard time. Best buy took care of me. The people help you till its taken care of!!! It a company with a heart!!! I will give them 10 stars out 1 to 5. My home is Best Buy thur out.