Customer Ratings & Reviews

I love having them when needed. Always so helpful with every issue and efficient.

I haven’t had to use it yet so I can’t review it. This review is not appropriate because like I said I haven’t had to use it yet.

Have used this in different years.Have trust in Best Buy staff and worth extra dollars.

The geek squad replacement is a great produce. We had to use it one time for a television and it worked flawlessly. You might not always want it for all products but on a larger purchase it is well worth the money. I think with repair prices being what they are these days, it is actually a bargain for the price. I hope you never have to use it but it sure is nice to have if things go wrong as they sometimes do.

It is great to know you can have peace of mind if something goes wrong. The Geek Squad is your phone a friend when all goes wrong.

It’s an amazing experience to be a part of Best Buy.

Great service with using geek squad protection they always work well

We love this group th hve heled us several times thank you all

the agents that set up my computer was very professional and receive good geek squad service prior to COVID-19, but since then, the service definitely downhill. The technicians were not knowledgeable not to mention that I need to wait a minimum of 6 hours to get any service. Normally after they are done, no communications from the technician, the problem is not resolved. I need to followup on having my computer serviced.

Very easy to use and charged for long periods of time

Difficult to get to someone initially when calling but the overall service and customer experience we get has been great. We are older and it’s nice not to have to wait for our son to work in our fixes we need due to his busy schedule. We hate to ask for help and to disrupt our family lives just to check out what problems we created and fix them constantly is a blessing and we feel we can trust in their services on a timely basis and are so patient with us older generation

Its good but my away blinking light's and sometimes it does not detect my cat away goes to the red light blinking, its ok but I have to get my hands dirty!

The geek squad is always super helpful and attentive to needs and questions! I had bought a new dryer and turned out the outlet wasn’t getting enough power to run it and they figured out the problem and we got it fixed!

At the checkout the cashier asked me if I would like an extra warranty on the Ninja Foodie XL Foodie. Of course I wanted one. They were not cheap by no means. So I purchased a 4 year Replacement Warranty; to insure I could have it replaced if anything happened to it. Smartest thing I ever did! This saves me time and money in the long run! Recommend this product and the warranty to Anyone!! Very Satisfied!

I've not had to use it.. so far so good.. I'm sure though if I have to it will do everything that they say they will

No complaints here. I would recommend this for all items you purchase.

i tell anyone that it is always best to purchase the 4 year geek squad product replacement protection plan because you never know when a accident may happen on a product,, anything can go wrong and it will save you lots of money for having this replacement plan. atleast i know that i am.. for no matter how little a cost my be for the product that you purchase.. same money and time

My laptop crashed on me in the middle of completing an extremely important assignment for my student teaching. I called Geek Squad on my phone and they helped me to get it running again. They suggested that I take it into the store for a tuneup and cleanup which would not cost me anything because of my coverage. I love it because, in the long run, it saved me over $1,600 for a new laptop.

Thankfully, I have never had to use these additions for my purchases. Decades ago, I did use the Geek Squad protection plan for a laptop I purchased. The free battery included with the plan (after the battery included with laptop died) was well worth the extra money spent on the plan. In my interactions with Geek Squad, I found them to be competent, friendly, professional, and easy to utilize. The good thing about BB is that every purchase you make is logged online, so there is less need to keep up with those frivolous papers that show what you purchased and when. I recommend if your purchase is more than a hundred or so bucks. It’s better to have and not need than need and not have.

Thankfully, I have never had to use these additions for my purchases. Decades ago, I did use the Geek Squad protection plan for a laptop I purchased. The free battery included with the plan (after the battery included with laptop died) was well worth the extra money spent on the plan. In my interactions with Geek Squad, I found them to be competent, friendly, professional, and easy to utilize. The good thing about BB is that every purchase you make is logged online, so there is less need to keep up with those frivolous papers that show what you purchased and when. I recommend if your purchase is more than a hundred or so bucks. It’s better to have and not need than need and not have.