Customer Ratings & Reviews

Good to have this.Good purchase in case something goes wrong.Advise it.

I don’t know this one, but trying to win a 400 gift card. I will spend it on family.

I love Best Buy every gift I have ever bought it’s has only been by the best place.

Saves my butt when in trouble, never pass up on protecting your product for a little cost over a few years.

Easy exchange and fix any issues. im coverage and have no worries

Easy exchange and fix any issues. im coverage and have no worries

When making purchases, I always make them based on benefiting me; excellent services.

I havent had to use it. Hope i dont have to. As exspensive as the ring camera are I would get the protection for at least the outside doorbell camera

Geek squad always coming through. They have service me for years and never a disappointment.

Bought with my eero 3 pkg just wanting to make sure if anything happened I had back up

I have use the Geek Squad service a couple of time and each time they are very helpful. The Replacement service is a must if you are going to purchase any technology. I had a Fitbit Charge they got a chip in the back of it and BestBuy offered me either a full refund since this item was no longer available.

Awesome service I am so glad of the team of the company

I haven't had a to utilize this warranty yet, but you can't go wrong with getting an extended warranty on any product these days. I highly recommend.

Replace my cameras with no problem great to have if they can't fix they replace would recommend Geek Squad service to a friend.

Replace my cameras with no problem great to have if they can't fix they replace would recommend Geek Squad service to a friend.

I once bought a doorbell cam, & it lasted just past the 1 year manufacture warranty, I won’t make this mistake again, my son used to work for Geek Squad & he highly recommends this because Best Buy will honor it

You get what you pay for! Thanks geek squad. Never go wrong

Sometimes the 4-year protection is needed especially on the IoT devices. Now I think this is a value overall.

In general, Geek squad does a good job replacing a product. However, with items such as a multi-camera security system, if just ONE camera fails, Best Buy requires that you bring in the ENTIRE system for replacement. I don't have to say how inconvenient it is to be forced to remove ALL cameras, which in my case, there are TWELVE, along with the dvr, only to have to reinstall new ones later. One other complaint, is that once you replace your product, Best Buy cancels your plan, as opposed to switching the plan over to the replacement, which would honor the duration of the coverage. This means that if you purchased a 4 year plan and after 6 months, your product fails, instead of honoring the remaining 3 1/2 years by applying it to the new replacement, you are forced to purchased a brand new plan. So, if you cover the new one, you will have now basically paid for TWO plans for ONE product. This makes the Geek Squad plan worthless and costly, since the manufacturer's warranty would've covered the cost WITHOUT the additional coverage. Hopefully Best Best can make some adjustments to their replacement policy.

As long as I'm buying anything of considerable value, I will always get the geek squad replacement plan. I don't care if it's an extra $300-$500. It's worth it to protect my investments. The associates at the geek squad are so nice and professional and it really is a good value for the money.