Customer Ratings & Reviews

When I was in a jam, I called the geek squad. They came to my house. They fixed the problem. I love it. The guys were really professional, courteous, polite. I would call them again.

I recently used Geek Squad for a computer repair, and overall, I was impressed with the service. Scheduling an appointment was straightforward through the Best Buy website, and I was able to get a same-week slot at a nearby store.

Love the geek squad warranty. I always protect every purchase. Never have had issues with warranty on an item. Always great customer service , very easy.

Well worth the money for this service. It pays for itself, especially you buy from there often.

Geek squad protection is worth it. It's better than manufacturers warranty. I had unexpected device/product problems but I had Geek squad protection and was able to get a replacement. This purchase saved me a lot money.

Having this protection makes me worry less if something happens.

I’ve written this as a review before, whenever I buy a big ticket item. I’ve only had to use it once - to replace a malfunctioning Osmo gimbal a year or 18 months after initial purchase. There were no questions asked, just a “we’ll take care of it” and I received, not only a new Osmo, but an upgrade, because it was the latest model. Definitely worth it!

Having a simple and automatic warranty on any product you buy is extremely helpful, especially if the store you buy it from provides services to help troubleshoot or repair products. I've taken my laptops up there and had no issues with getting the right information I needed regarding what to do next.

I love it! So handy when wanting to hear prayer weather sports etc. Great for beginners

I didn’t like the first cameras I got. Went back buy something else and the girl that helped was great. Told her I didn’t like them they were junk and fortunately I was within the 60 days to replace and get money back . So I replaced. Haven’t really used the geek squad service it self

The extended warranty was offered at the time of payment for which I got for peace of mind

When you buy something like a laptop, buying a geek squad is a must

GeekSquad Protection for four years is a total game-changer for tech peace of mind. With this comprehensive coverage, I never worry about unexpected mishaps or malfunctions with my devices. The convenience of GeekSquad's support team is unmatched—they're always ready to assist with troubleshooting or repairs, ensuring I stay connected without any interruption. Investing in GeekSquad Protection is investing in worry-free tech ownership for the long haul.

Great offer at excellent price. Can't go wrong with extra product protection.

[Employee of bestbuy] Really enjoy my Nest Cameras. The ability to connect with other nest products and "works with.." units make life easier. There may be other smart units available, I prefer Google Nest.

The repair individual is very knowledgeable of my appliance. Knew exactly what was wrong and how to do the repair

Great product overall. Works as expected and meets the description. Definitely recommend trying it out if you’re considering it.

I have had a great experience with extra protection as the Geek Squad is there for us when we need advice or help.

Great service on all of their products! 10 stars! Highly recommend!

The agents installed my tv and connected everything for me,very smooth process.