Customer Ratings & Reviews

The geek squad is a great help with anything I want to return or a product that I am looking for

I LOVE the geek squad warranties, they are simple to track on the Best Buy app, easy to use if something breaks. I love the longer warraon some items and wish that I could select them as a Totaltech member, instead of only being able to get the default 2 year warranty, which depends on me to renew my total tech membership

I am sure they are lovely. I have not had a chance to use them because I completely forgot about this lol but I'm sure it is wonderful. They did want to charge for $40 to replace a part that took 2 seconds to fix.

When making purchases, I always make them based on benefiting me; excellent services.

Lit does its jobs. From getting my packages delivered safe or watching cops chase a perpetrator!

I love this service, some one broke my ring doorbell and thanks to this feature the replacement was hassle free and very quick.

Geek squad has made my life easier when it comes to repair for my items

Bought with my eero 3 pkg just wanting to make sure if anything happened I had back up

Agents were great in helping me find the right gifts for my pre-teen daughter,

Our salesman talked us into getting this plan, reluctantly we did. It has paid for it’s self 10 times over. All of our TVs, IPads & laptops needed to be updated, took them into Best Buy & Gek Squad was outstanding. Our young lady was very knowledgeable as we explained what was happening with our items. One IPad was fixed immediately, something very simple that we were not aware of, highly recommend

Best Buy stands behind their product replacement program. I've used it before with mostly no hassle or issues. Highly recommend this option especially with products that have mechanical moving parts or products you travel with or carry with you. Also a must for high-tech non-basic appliance models and laptops that are going off to college. Consider purchasing Total Tech Support and save an additional percentage off.

I received a replacement for my defective product at store

Excellent Service! Personal, professional and very knowledgeable.

Geek squad always coming through. They have service me for years and never a disappointment.

Always go with Geek squad warranty, definitely worth it for the peace of mind.

Live the 5 year protection plan totally worth the money paid

Great services from Geek Squad I received to take care of my purchased item.

I Wanted My Amazon Echo Device To Be Under Warranty, So I Purchased Geek Squad Protection. However, I Just Purchased My Device So I Haven't Had Any Issues With It, But I Recommend Purchasing The Warranty To Be Safe.

I like how good the recording is and wide view captures a lot.

No hassle return or exchange. Good piece of mind when extending product warranties.