Customer Ratings & Reviews

Love the warranties with Best Buy! You can exchange the products if they are damaged or you can turn the product in and use the warranty to buy a different product free of cost. I love this option.

Peace of mind my daughters tablet is starting to get loose at the charging port i will see if they can fix it dosent charge unless placed a certin way, i will update and see what they say about this.

Haven't had to use the protection plan yet but it's a great place of mind if anything happens I'll be covered!

It is nice to have the added peace of mind, being electronics are expensive and don't always last like they used to. It's one of those things you hope to never have to use, but it's good to know it's there. The rare occasions I've had to use it, they were very easy to work with.

I always buy the replacement policy with my products from Best Buy because the replacement policy is great if something happens

They mounted my tv, installed my washer and dryer, my door bell cam .Very satified.

Geek Squad is the best and they are quick to help you resolve any problem you may encounter.

Great price for 4 years of coverage. Peace of mind is always worth having.

Haven’t had to use it but glad I will get my litter robot fixed or replaced if I have a problem.

Always there when I need help , this service is always handy especially as we get older

They keep your info on file so you can easily file a claim if needed, i highly recommend

LITERALLY REPLACES very easy to go in store and get your replacement

The "replacement warranty" allows me to replace the item, for any reason, at the end of the 2-year time frame.... which means I can always have the latest electronic device available, along with the added protection time. The key is to mark your calendar or set a notice in your phone ahead of time for that deadline date.

It’s worth getting this. My ring camera was broken by a Moran. And I was able to get a new one with no issues.

Awesome service I am so glad of the team of the company

I had an issue with some security cameras I purchased. I took them in to Bestbuy and I had purchased the additional Geek Squad protection plan. The associate at the return desk immediately got the replacement process started. Offered me a full store credit to go and get replacement products, upgrade, or whatever. The process was painless and for someone who usually turns down the protection plan...I was extremely grateful I had it. Unless the process changes and I get hassled at some point I have continued to buy it. I highly recommend the protection plan and it's worth the peace of mind.

Great plan, helped protect me against products that stopped working at no fault of my own or best buy.

Best Buy has the best employees to help there customers for either replacing and item or returning one. They will make sure the customer is really happy when they leave there store. When the employees are working with the customers they also like to help them with a new item if that is there choice or make a suggestion on some new items that just came in that they might want to check out and see if that is something that they might be interested in .

Excellent service depending on item purchased. Usually they return and refund or exchange. If return and refund, you loose protection price or sometimes prorated depending on the customer service. And most of the time, they are not going to fix broken item and that is horrible. If item is not available for exchange, you just get the return and loose the item. I would recommend the protection plan for the expensive items only.

Easy exchange and fix any issues. im coverage and have no worries