Customer Ratings & Reviews

I feel so much more secure after purchasing the protection plan.

Geek squad always helps and installs everything perfect!

I am writing to express my dissatisfaction with the recent service I received for my camera at your store. On May 20, I brought in my camera due to issues connecting to the SnapBridge app. The representative informed me that it needed to be sent off for repair, which would take approximately two weeks. Unfortunately, during this period, there was no communication to update me on the status of my camera. More than three weeks later, I finally received notification that my camera was ready for pickup. However, upon visiting the store, I was informed that there was uncertainty about whether my camera had indeed been repaired. The representative mentioned that the firmware was updated and the camera was cleaned, but I was left wondering if the main issue—the SnapBridge connectivity problem—had been resolved. To my surprise, no attempt had been made to connect the camera to the app during the repair process. Instead, I was hurriedly encouraged to try it myself before the store closed. Unfortunately, my attempts to connect to SnapBridge were unsuccessful. Furthermore, I was given two options: either take the camera to a different professional camera service or send it back for reevaluation, which would add an additional three-plus weeks to the process. As a paying customer, I find it perplexing that an alternative repair option outside of Best Buy was even suggested. I am disappointed that my camera was sent off for repair without addressing the actual issue I reported. I have missed capturing important milestones due to this prolonged inconvenience. Now, I am left waiting to see if my camera can indeed be repaired or if I will need to consider purchasing a new one, especially since my current model has been discontinued.

the protection plan is great just in case if anything happens to it. can't wait to add another year to the protection plan

Works great for me and I have always wanted one. Functions as it should.

I love the best buy geek squad. I'm not tech savvy. their patience is commendable and I appreciate them dumbing it down for me.

anything big I always add the best buy insurance. in my opinion best buy has one of the best replacement plans for electronics

Haven’t needed it yet for this camera, but I’ve used them in the past with great results.

Bought coverage for my girlfriend's Fuji camera. She has smaller siblings who get into everything so it was a must.

Nice to have coverage, certainly hope I won’t need to use this service!

Great product i will recomend i will buy this again Thanks .

I usually don’t Buy warranties but I do have a tendency of dropping things. This warranty covers that if it happens.

Just pay the extra money to get this piece of mind. These guys know what they’re doing.

It never hurts to get more protection for the things you spend money on. Geek squad always has your back.

I like to get this extra protection you never know when you're gonna needed.

Great option to have for your recent purchases give you piece of mind.

Great product. Would highly recommend this to anyone.

I am so thankful that I have only had to use this once & it was totally worth it

I always get the warranty for electronics. This was a gift for my daughter so I figured it'd be a good idea to protect it.

The protection really does help with little mishaps definitely recommend.