Customer Ratings & Reviews

I have never had a camera like this before so I’m not too familiar with how it compares to other. I do think that it is great quality and the pictures come out nice. I would say though that it does take a while to understand how to use it.

A must have especially with limited manufacturing warranty.

I’m glad I have this in case I damage my lumix camera.

They tried to push me to purchase the yearly membership but it just doesn't cost effective.

I never thought I would need a plan like this, but the price was good so I got it. 3 years later out of nowhere my camera died. I brought it in, the geek squad checked it out, sent it to repair center. 3 weeks later sorry could not be fixed, so they gave me a brand-new camera. Well worth it, saved me 2500 bucks.

Why wouldn't you get this? Technology is advancing constantly. Products wear out if used frequently. We are human and tend to misplace, break, or loose items. These comments have one thing in common, and that is the need to find security that you will have a replacement for any of these reasons above. **note - that you COULD get a newer model to replace your old item (after 1-3 years) ONLY IF it is damaged, unrepairable, un-replaceable, and that model is out of stock. NOT just because you want the newest thing in the market** Best Buy offers the best warranty that can guarantee you coverage if your item even has any damage on the (example) screen! Other business manufacturers will NOT offer you that coverage! They only warrant specifics. And with Best Buys customer service, you don't have to wait for long; they immediately assist you with your needs and send you on your way without a long wait time! Don't quote me, simply ask a Best Buy representative on what their warranty covers, and you'll see why it's a great deal to pay a little more for its security. It feels great to know you are investing in safety for your "special" item.

I absolutely love the camera. It's everything I wanted and more.

The warranty is needed. You never know, so it’s a blessing to have a good warranty.

I had bought a Nikon 750 camera and loved it up to the day I accidentally dropped it while it was in an unzipped camera backpack. That was a very sad day. I took the camera to BestBuy Geek Squad and it was sent it immediately. The only catch is that you need to call the store to schedule an appointment. It was gone for 2 weeks when I was contacted and notified that it was not repairable. My only complaint was that I was given an email from Geek Squad to provide more information to the repair person before the repair could be made. I had called the provided number and got the run around for about 2 hours. Finally, I was put in contact with the repair company and they gave me the details. From there, it was easy. I stopped by the Best Buy store, got my initial purchase amount refunded and then was able to purchase a new camera. Thank you Best Buy.

(Insurance plan for a high-end mirrorless camera) This insurance plan has a great upside for photographers who will be outside and in the elements. Fair warning though, while the staff and service from Best Buy is impeccable, the actual sub-contractor who does repairs can be spotty. I brought in my camera to specifically get only a basic wet-sensor cleaning done and after two weeks I received the camera back with dust still on the sensor and the entire camera memory erased. With higher end-cameras where the user can customize settings and download applications, the contractor's consistent use of a factory reset can lead to hours of tedious work to reset the camera as desired. The staff at Best Buy however were more than helpful in rectifying the issue and ensuring they receive top marks for customer satisfaction.

The 2-Year Accidental Geek Squad Protection plan provides peace of mind and excellent coverage for your valuable tech investments. With prompt and efficient service, it ensures your devices are safeguarded against unexpected mishaps, making it a smart choice for any tech enthusiast. Highly recommended!

Great camera for pictures and videos, many filters and settings to try

The agent was very knowledgeable on helping me pick the right camera for my needs

Best place to purchase anything! Geek squad protection plan is a must have!

Amazing coverage at such a great price! 10/10 recommend

Purchased this camera to start taking quality pictures of our family. Could not be happier with its performance and interchangeable lenses that enhance everything. The swivel feature is great as is the overall build and what it does for the price. Lastly the folks at Best Buy made sure I had everything I needed including the memory and additionally accessories! -Thank you from our family, Cheers!

Geek Squad took their time to patiently help me get a replacement for my camera when it broke. The original one I got was out of stock. But, they helped me find a similar model, and I’m so thankful!

Fortunately, I haven't had to use for my new camera, but they include some maintenance which I plan on taking advantage of.

Great capacity, good tool for photographers and excellent cuality

Always recommend getting coverage. They are so easy to work with and are able to help with all issues. Sometimes a wait but worth it