Customer Ratings & Reviews

I love the Geek Squad protection plan. I’ve used it and great customer service

The agents who installed my device was absolutely awesome and very knowledgeable

This is a must for any worth while purchase. Life happens, protect your valuables with this insurance.

Plan is great any time you need it it coveres you would recommend

If you can afford it and are willing to pay for it I’d suggest it 100%

always a good idea to purchase for you buy electronics with high price

If you plan on putting your GoPro in harms way, this is a must have. Replacing a damaged camera was super easy.

Love that I have no worries when using my GoPro. I wouldn’t leave this purchase out! Make sure you get this

If something happens to my device they fix it or replace it.

A must get, all good protections for it you ever need another one!

Love these guys are awesome always help when needed

This one year Geek Squad Coverage Plan is the perfect amount of coverage I need for my new GoPro HERO4 Black 4K. I love it!

i haven't had a chance to use this protection but i do sleep well knowing i have this in my back pocket.

No better value in the game! Thank you Best Buy!!!

Years later and I still ask at the counter if it’s available for each item

Good plan for any of your purchases protecs them with this plan

I bought my son a Sony AX43A Handycam for his little sports filming business he started. Since the $1000 camera is made out of plastic, I purchased the 2 year Geek Squad accidental drop warranty. Of course he dropped it, and the screen wont turn on. I drove to Best Buy to utilize the warranty with the understanding (from our original sales person) that we could exchange the camera if it gets damaged. Unfortunately, that was not the case and the camera has to be sent back for repairs. What really bothered me about this experience was the fact that they would not send the camera back while I was there, but instead, made me make an appointment to then return the camera. Best Buy needs to refine their warranty program. Some items can be exchanged while others can not. I'm assuming it depends on the manufacturer, but sales staff needs to be better informed. Also, if a customer makes the effort to drive to your store to take care of an issue, dont't force the customer to return another time, especially if it can easily be resolved on the spot. I found this the most fustrsting aspect! I will say that the Geek Squad staff was very friendly and this review is about Best Buy's warranty policy.

Having 2 children very necessary to have protection on electronics

I always buy all my electronics from bestbuy with the accidental plan if it is offered. Always good to have!!

I purchased the 3 year plan to help relieve some stress and to allow me to have fun with my Gopro.