Customer Ratings & Reviews

I have always loved the Geek Squad. Great value for what they offer. Anytime I buy a new device I add the service plan.

Highly recommend, a bit pricey. However, you never know when you will need to really use it.

I always purchase Geek Sqad protection for all my electronic and phone purchases. We have had to utilize it in the past and it has always been an easy process. Definitely recommend purchasing a Geek Squad protection plan.

Purchased the 3 year accidental damage plan due to granddaughter using the Chromebook for school work and you never know what might happen to electronics. At least with the coverage, you have some help if an accident does happen and damages the computer.

I needed additional protection for this computer especially since it is for my son who is going off to college. He can take it to a Best Buy near his college should something go wrong.

The Geek Squad confirmed the lemon status of a third laptop in 2 weeks. Immensely grateful that they didn't put me through hours and hours over weeks discussion before replacing the laptop under warranty.

Amazing protection! provided me services constantly 24 hours.

It’s always good to have good protection on your products

The agent help me pick out a laptop that was kid friendly and upgraded so they will be able to play games.

Always good to know I have the Geek Squad Protection Plan just in case problems occur. It's worth paying the extra versus taking the chance of something happening and having to buy new versus it being fixed.

Great help selecting the product. He was very professional help me with everything I need.

I am very excited to have a computer that is protected by Best Buy's excellent service. I am giving it a 4 star rating due to the fact that Amazon offers the same protection but for a considerable amount less. I have not used Amazon, but I'm hoping to have a better turnout at Best Buy since they have a brick and mortar store to easily get to instead of mailing in your computer to Amazon.

So far I haven't needed to utilize the service but I'll go on previous experience in rating them

Great specially if you bought products for kids and protection

They just work! I'd definitely recommend getting it for the first year at least.

Great product to use for school and other daily products

The agents did everything when I bought my laptop for college. They still take good care of my baby as I progress towards graduation. If you spend all that money investing in your gear, why not invest in the maintenance?

I like that it provides a variety of protection at a pretty decent value: especially IF I don't have to pay a deductible should anything happen. I don't think it covers loss/theft. and it doesn't cover animal urine ( interesting note in the T&C) I don't have pets but might be important for someone w dogs/cats/nervous hamsters.

Would recommend... everything is expensive to fix. And yes things always go wrong. Used on my past laptop and if need be will use on this one

I purchased a laptop for my granddaughter that's 7 years old purchased the protection warranty Laptop screen cracked Geek squad replaced it with a new one