Customer Ratings & Reviews

Havent had to use the insurance yet but love knowing it there if we need it.

Washer, dryer, laptops for me and my grands awesome

Good service and very good business and takes care of customers

I have previously used this service and it is one of the best ones out there. Anytime you have a problem you can either go to a store or online and get replacement very easily. With kids it's an absolute must.

Great service! Super fast and techs are knowledgeable.

Ahhhhh geek squad is my good too! I love this added protection and Best Buy’s service is unmatched when it comes to customer service. I will say sometimes repairs take a little bit but at least I know it’s covered.

I've now gone 2 months without my computer and while they say I should be getting a new one soon, I'm not holding my breath. This all happened at the start of the coronavirus stay-at-home order, so I would understand some delays, but that is not enough to excuse the poor service I've gotten. I originally sent my laptop in with obvious hardware issues. They ignored the things I told the agent I chatted with and that I wrote on the paperwork I sent in with the machine (like how it crashed when the device was moved... again, obviously a hardware issue) and just reinstalled Windows and sent it back claiming they had tested all the hardware and it was all fine. It crashed literally the first time I tried to boot it up, so I'm very skeptical that they actually tested anything. So then I had to send it back, but they wouldn't do anything to help remedy the first mistake they made. They wouldn't even let me reuse the same box. I had to wait for them to ship another one. They never gave me any real reason as to why. I found online myself that the whole process of a customer shipping directly to them, instead of taking it into a store, was new, I guess, because of the coronavirus, but I was never told that by the customer service person or any of the managers I spoke to. The only explanation I got was an extremely flippant manager saying "we can't change the process because that's the process." So I had to wait for a new box, ship the laptop out again, and then got basically no updates unless I actually called. When I did call, they told me they were waiting on parts but they would "escalate" my case so I would get a call with any updates. I got a call a few days later saying they had no idea when they would get the parts. Almost TWO WEEKS later, I got an email telling me the pickup location had changed for my device, and their online tracker said that they MAY have to replace it. The location they changed it to was Kentucky. I live in California. 2 days later, with still no update on whether or not they're actually going to replace my device, I called for an update. Turns out a "glitch in their system" meant that my new device (that I was never even informed I was getting) was sent to the wrong side of the country. Now I have a new case number and I have to call back in a few days if I don't hear from them (highly likely) to figure out if they're going to send it to a local store or directly to me. I'm assuming it's still going to be several days after that before I actually get my computer. So we'll see if I actually get a new computer like they promised, but this whole experience has been awful. I guess it'll be nice if, in the end, I get a new device out of this, but next purchase like this I make, I'll definitely be looking elsewhere for a warranty.

Bought this protection plan for a laptop. Chances of me actually needing it is slim, but we have kids so expect the unexpected. Bought it mainly for pixels blowing out, screen cracking, and/or water damage. (Hopefully not a trifecta of all of the above.)

This is for my son's laptop. He is hard on his electronics and I've used these protection plans in the past.

No matter what I do they will replace or fix the gear. Accidents happen

1 year accidental or multiple year accidental protection is a most for smaller appliances like headphones, chargers, etc. I unfortunately ruined some good skullcandy headphones accidentally and got it covered within that first year.

These techs at Clearwater were wonderful to work with. Highly recommend. They were honest from the minute I walked up to them. Thanks

I know they are good from previously using so I would definitely recommend

i like the service that i recieve from the geek squad, i took my computer in to get check, and they fixed it in 1 day

Reasonably priced for a one year warranty. Geek squad was very helpful!

I have purchased Accidental Geek Squad Protection in the past and I have to say that they service is of great quality. I will continue to purchase the Protection Plan yearly. Excellent service. Thank you.

OK this product was brought in. It was checked by Geek Squad. It was fixed .this product was fixed and it works like new.

Geek squad customer service is outstanding I always well knowledgeable and always ready to help

I protect all my purchases with Best Buy no matter what

It was super easy to fix my computer situation at first they tried to save my actual computer but once they realized that wasn't an option I relatively easy was able to just repurchase the same naked model I owned for it was in stock