Customer Ratings & Reviews

In my 10+ years of purchasing all types of computers, from desktops to laptops, and windows based to Apple products I always choose to make my purchases from Best Buy. This is for two simple reasons-they are a well known and massive company that is unlikely to go out of business anytime soon. The other, and far greater reason that I always shop at Best Buy, is because of their famously skilled computer technicians, the Geek Squad, and more specifically, because of the optional 1-3yr Geek Squad Accidental Protection service. I always opt for getting at least the 2 year extended warranty(i get their 3 year extended warranty on every product that has the 3 year option), and it has always been well worth the added cost. Sometimes the product was damaged by me accidentally, and other times the laptop simply died within the 2 year warranty timeframe. Regardless of why, Best Buy always either fixed the product at no cost to me, and my extended warranty remained intact for the duration of the original warranty. Or, Best Buy replaced the product with the same item, if it was still in stock, or I was given a full refund of the price of the laptop onto a store credit card so I had that much money to use towards the purchase of a new laptop of my choice. The extended warranty is used up when the item is totaled out, meaning that amount is not refunded, so you need to repurchase the extended warranty when you purchase the new product, which is always worth it.

I have used this service previously and they always clarify all my doubts

I feel better having protection and it gives me peace of mind. It was a wise decision to purchase the Geek Squad Protection.

This laptop is holding up great after three years. It plays games and runs photoshop, which were my two main ideals with a laptop. I'm also a full time college student and this laptop has been great for that. The only thing I will say is that this laptop is so huge that traveling it is not good. This works best as a desktop. I wish I remembered I had 3 year geek squad protection since a rubber piece is coming off on the bottom of the laptop. It was nice to have that reassurance that I could call the geek squad.

All electron8cs need warranty not too expensive either

Excellent offer and glad to have the service. It's for my grandson so we can relax because it's covered

my tablet wasn't working so when I brought it in I was able to get a full refund in store credit which I used to get a fabulous new laptop

I like my geek squad protection as I rest assured I can have my new computer fixed if need be

Great customer service with very quick tech support both in person and online

I needed a laptop to supplement my desktop, so I went to Best Buy to take a look. I found the exact one I was looking for. An HP Envy 17.3" laptop with w/touchscreen. I've been using it now for 8 months, and it has been beautiful. I couldn't be happier with my choice.

The response and friendly service you receive is well worth any fees to get this protection

great store , best customer service named Sam . Sam is very kind and considerate ,hope he gets this to his manager.

This laptop is speedy in function, boasts awesome high-def graphics, and fits comfortably on the lap. 5/5 stars.

Didn't know I was going to be using it so soon on the screen only covers about $400 worth of damage

Amazing Laptop , Excellent Quality and Value , Brand New , 100 % Recommend , Very Fast , I Love It , this is my second purchase for this laptop .

What's not to like about this service/insurance? Sure it's expensive, but it would most likely cost more to fix, or replace without this investment protection.

This is a great product to have with your laptop. They are always fast when you need assistance in fixing an issue.

Peace of mind for me. Not a very computer minded person. I am so happy I have a professional team to support me.

The 1-Year Accidental Geek Squad Protection is a fantastic add-on for peace of mind. It offers coverage for accidents like spills, drops, and other mishaps, which is perfect for someone like me who uses their laptop daily. I feel confident knowing that any unexpected issues can be resolved quickly without additional costs. The customer service is reliable, and the claim process is straightforward and hassle-free. Highly recommend this protection plan for anyone who wants to safeguard their tech investment!

They actually repair what you device needs and if the device can't be repaired they gave you gift card with the amount of money you paid to purchase any new device.