Customer Ratings & Reviews

I have had two different episodes with my laptop computers where they needed to be replaced, and each time there were no questions asked and the Best Buy people took great care of me, replacing them with new laptops.

Good protection plan. This plan is affordable and a good value for the money.

Haven't had to use it yet. So I can not give a review

The service was outstanding! I haven't had any issues yet with my laptop but they were very helpful with listing all the things they would be able to fix/support if need be.

It's exactly what warranty I wanted and didn't bother looking at any others.

Purchase this for our TV protection plan. Hopefully we won’t have to use it but it’s a good insurance policy to have and very reasonable price for an extended warranty

Great purchase i highly recommend Best Buy great staff

Definitely worth putting the extra in for geek squad they’re very helpful. It’s nice to know you have the security needed if anything goes wrong. Saves you from stressing!

Get the plan. If you need it, they’re there for you. Good service

Geek Squad at the store and at the factory were very responsive keep us informed of the inspection and work on our laptop. At the end, a decision was made to replace the laptop.

Worth the price for the security of knowing you have trust worthy and knowledgeable technicians to help you if needed. Also used them to help upgrade my son's gaming PC

Great too have just in case you need to replace a item.

I bought this plan with a new laptop purchased for work. I have not filed any claim on the plan and hopefully never have to do that. Bit it’s a peace of mind knowing I’m covered.

Thank you!! I like best but. Alot of selections. Good prices. Thanks!!

Thank you!! I like best but. Alot of selections. Good prices. Thanks!!

Read the fine print. If they decide, at their discretion, to replace the covered item, rather than repair it, they will issue you a store credit for the amount of the original purchase. However, the fine print states that in that case, their obligations for the extended waranty ar3 fully satisfied. Meaning, while you will get a store credit to buy a new device, your new device will not have the extended waranty. If you want that, you will need to pay for it again again. Basically in my case, i prepaid $309 to allow me to return my defective machine after the return period expired. I have a new machine, but i have no extended waranty, and less storage due to pricing and feature differences for in stock items. The terms stated in the simplified description are misleading and i do not recommend this service.

Always great service, kind and courteous service when on the phone or in person . Service has come in handy numerous times and worth the cost.

The good news is the product was so good that I didn't have to use the Geek Squad, but I have heard good things about them. regardless I think it's good to have the protection.

2-Year Accidental Geek Squad Protection used on every item I buy

For the insurance for this product. It’s okay, because covered everything. But the only grown thing is, that insurance is to high