Customer Ratings & Reviews

These guys are great!!!! The geek squad is a force!! They tried there absolute best to fix my laptop in a timely manner. And when they couldn’t they were very communicative and sent multiple texts every step of the way to inform me of next steps. Got a replacement because I had there warranty and everything was so smooth and easy. I’m freaking ecstatic that I can play my favorite games again !!!

Worked with me very well. I went in and they got me a brand new one super quick.

I think this is from from years ago. But they did help

Love the geek squad, what can I say. They know all, see all, do all!

Agents were very helpful with my questions and explained things well

[Employee of bestbuy] I decided to spend a little more this time and I am glad I did! You can tell this laptop is just made better, my last few were more flimsey and just more creekey with noises when opening and closing the lid, etc. This one is solid and feels well made. I also love the specs! I can play any of my games at best settings and it handles with ease!

good laptop warranty I have kids in house so the warranty gives me peace of mind

I like geek squad protection. electronics are expensive and this is peace of mind. Plus I think all the techs I have encountered are very knowledgable. I like I can ask questions and they treat me with respect. I have asked for advice on my purchases and they have helped me. They came to y home at no charge and fixed my smart TV. The cost of the extended warranty threw geek squad is well worth the money.

The geek squad are expert in diagnosing computer problems and are very customer focused

Perfect laptop for my daughter going to college! Great price, touch screen, all she needs! Great price too! Will definitely buy this one again for my son!

Haven't needed it , but thankful I bought it just in case something comes up

I have used geeksquads insurance on a few of my gaming laptops and more expensive purchases over the years. Some of those had defects or were damaged due to mistakes. Best Buy has ALWAYS either fixed the issue to my satisfaction or replaced the item with a new item. In the few rare cases when the item couldn't be replaced they gave me a gift card worth the original purchase price of my product so that I could buy a replacement of similar quality. All in all I have been very happy with their insurance.

Peace of mind. Favorite store and good to know your stuff is protected

A two year plan for this price is definitely worth the money.

Always there when you need them! Very knowledgeable!

the agents moounted my tv and conected all of it. TThey are the best and most preofessional people in the industrey. they usually on time and will call before coming to your house.the agents moounted my tv and conected all of it. TThey are the best and most preofessional people in the industrey. they usually on time and will call before coming to your house.the agents moounted my tv and conected all of it. TThey are the best and most preofessional people in the industrey. they usually on time and will call before coming to your house.

I highly recommend this for any electronic purchas .It saved us so many times

Previously we'd bought Geek Squad protection for my daughters' laptop.s Both had isse during the 2-year plan, and Geek Squad did a great job taking care of us.

My Surface Pro 3 was dying on me and was old. I took it in for service because my Word and Chrome would not load up. They said it could be a a motherboard or possible hardware problem. I tried several times to see if they could fix it because it kept hanging on me. They suggested I do a data dump and look at getting another computer. I bought it in 2015 and it's now 2020. I loved my Pro but had to purchase a new laptop. My HP Envy x360 is awesome! I bought them both from Best buy and love the products. I will buy my next one from them too. The Geek Squad helped me get Office installed, set up Webroot and worked with me on getting it ready for use all over the phone. I really like my Reps. professionalism, knowledge and patience. That's my I purchased the 2 year protection plan with them. I won't let it go. It's paid for itself many times. Great investment!!!

Very helpful as tried use new lenova, never had before. No c drive Ques, back up drive type need, etc. Very patient, answered all my questions, concerns and assisted through this process. Thank you.