Customer Ratings & Reviews

the laptop usually runs hot around 80 degrees when not gaming.. but when in gaming.. it's still hovering around 80. the memory ram is not upgradable (soldered) i wish there was more usb-a slots.(only 2) no ethernet adapter performance: pretty good for a laptop. the sound is great! OLED HDR screen! i'm happy with my purchase.

If you are going to buy a laptop, especially a gaming machine or a laptop for school, always buy the 3 years extended warranty. I have had a great experience with the warranty part of my computer. I bought an MSI GE72VRF for use at school in my IT cybersecurity classes. Computer worked great for 3 months and then the video card went out. The Geek Squad was great, they look at my computer and determined that it was best just to give me a new one on the spot. Which has served me better, but I am actually about to go and take that one in too. So long story short, buy the warranty, it's good for you!

Been using geek squad for 20 years, always worth it

getting warranty is essential for any computer equipment. luckily for me I haven't had the need to use it yet. In the past Geek Squad has been great & responsive

Chromebook is well manufactured. The purchase price is very reasonable for the use needed. Both of my boys, (middle school & high school ) prefer to use this Chromebook vs. the one provided by their school. I highly recommend this Chromebook for those parents shopping for their kids for school. Lightweight, keypad size and pad, perfect.

I purchased thos protection for this laptop i have not had to use yet but I purchased this protection for my old laptop and had to use it becaise i broke my screen. They fixed my laptop in a timely manner and fixed everything perfectly. This protrction is 100% worth it do not a laptop with out this protection. I literally broke my screen only a couple days after i purchased my laptop and im so happy i did!

This is actually worth it, in my case because in between that 1st year the computer died and they gave me a giftcard with the amount I paid to get. anew one.

I feel confident if anything happens to my laptop. That I can get a new one and not loose my work. I even bought one for my son, so he can use it for school.

I bought the GS service b/c I purchased a laptop. I appreciate making appointments online; though at times, there still is a wait in a queue at the store. Nonetheless, when it is my turn the techs are focused on me and my item. I find the GS knowledgable; they have helped me when most panicked.

Haven’t needed it yet but it’s always a have it and don’t need it rather than a need it and not have it

I recommend getting the warranty I paid for one and my daughter fell on ice and damaged the computer beyond repair and I was able to get another with the warranty

There are MANY options for computer repair insurance out there. Some are really fantastic. The upside of geek squad is that you can physically bring your computer in and generally get it back quite fast if there's a problem. You don't have to worry about sending it away and it possibly getting lost in the mail or who knows what and then waiting for them to look over your computer and waiting for them to decide what to do with your computer and then waiting for it to get back to you. I need my computer a lot as a student and a mother helping her child through virtual learning so I do not have the time for my computer to be down for a couple weeks while it's getting fixed. Also, if you're like me and keep your computer pristine you can always extend your geek squad coverage at the end of its term as long as your computer is in great condition.

Good communication from the team, able to schedule appointment with no problems

They helped me a lot. I had everything put in and it was easy to use. They showed me how to do Shortcuts so it helped out a lot. Thanks for recommend you guys to anybody.

We noticed several small problems with the laptop we bought so we took it back to Best Buy! The Geek Squad member signed us up. We only had to wait 15 minutes for them to look at our problem laptop. The Geek Squad said that they would have another laptop sent out to us the next day! No questions asked! The 3 Year Accidental Geek Squad Protection Plan paid for itself the moment we talked to the Geek Squad about our problem Gaming Laptop! I would recommend them in a second!!!

Get it if the item is over say $500. Electronics are so quickly made these days and even those that are quality controlled, such as my laptop, there are going to be issues just shortly after the warranty is up I f-ing hate that. So it's either $$ per hour that make fixing the device inequitable to you or buy a new one. The best perk about the Geek squad and the Protection is the better comprehensive coverage that it carries. Manufacturer's warranty is factory flaws, Accidental coverage includes "mishandling" which I did. I took it in and 3 days later had a new screen. Paid for itself right there. I had a professionalism issue with one of the reps but overall it was still excellent.

When my computer accidentally dropped I was able to bring it in store without having to pay extra to get it fixed. They were very helpful

Having purchased this protection for my labtop I have piece of mind traveling with my device for any mishaps I encounter.

I ended up buying this because the laptop I purchased and had to return had a broken screen. I got a replacement laptop, but felt like I needed to pay extra for a warranty just in case it breaks again. I don't usually need to buy these for my laptops as I'm fairly careful with them, so the fact that I felt I needed to buy one of these in the first place is a mark against the laptop I bought (or its build quality) and also the company for selling broken products.

Anything good all fungsional working im happy with this product