Customer Ratings & Reviews

I’ve only used this one time over the last 10 years (and 4 lap tops). It’s not worth it if you have an Apple product and purchase Apple Care. The one time I did need it, there was a problem with my 5 month old Asus’ BIOS and I couldn’t fix it myself. It was kind of a hassle to use the service and I still had to pay out of pocket for the fix needed.

This insurance is a scam. They sell it by telling you that they can repair your computer in store if it gets broken and if not they will replace it. This is not what they do. My son is a college sophomore and recently cracked the screen on his computer making it inoperable. We made an appointment at a local Best Buy and he took it into the store, The staff was rude including the GM and my son was told that it was not bad enough to replace and that they couldn't fix it in the store. The solution they offered was to send it out to be fixed and he was told he could expect his computer to be gone 7 - 30 days!!! He asked if there was a way to borrow a computer while his device is being repaired and was told absolutely not. I purchased this insurance, against my better judgement, anticipating that something like this might happen and unfortunately my better judgement was correct. Calls to their offices were not productive as the robots that answer the phone there would only regurgitate corporate talking points to me.

You have to get the protection for you electronics

Geek squad protection for all electronic devices a must.

So far so good. We haven't had any issues so far so lets wait & see.

This is a a good value--no hassle returns--would do again.

Keeping my devices safe and secure is a real easing feeling.

Already used the geek squad is friendly and helpful

I have used in past and they did every thing they could to help me fix the problems i was having

I am so happy I decided to buy this at Best Buy. Thanks

Excellent plan when And unspected accidents happen

One cannot go wrong in purchasing this additional coverage.

Covers accidents what more is there to say. Great price!!

Love it .love it .love it ,love it .love it .love it.

Geek squad is very helpful. Always answers my questions.

It's great to have extra protection in case you need it.

Haven't had to use this program but glad it's available.

Needed protection plan for daughter computer for college

I am such a clutz. This warranty gives me comfort or stress reduction when I have clutz days.

You'll use it - unless you're perfect (and who is?)