Customer Ratings & Reviews

It was stated that within a year if anything happens my laptop could be replaced. I thought it was worth the price.

The Geek Squad is definitely a group of electronic wizards! Luckily for me because I have no such powers, but now they are on my team, and that makes me feel even better about my purchase.

The 1-Year Accidental Geek Squad Protection is a fantastic add-on for peace of mind. It offers coverage for accidents like spills, drops, and other mishaps, which is perfect for someone like me who uses their laptop daily. I feel confident knowing that any unexpected issues can be resolved quickly without additional costs. The customer service is reliable, and the claim process is straightforward and hassle-free. Highly recommend this protection plan for anyone who wants to safeguard their tech investment!

My experience was good so far, its a good investment and look decent.

Shipping on this was said to be Dec 9th, and was actually received on Nov 25. I bought this computer to play World of Warcraft, and although this computer may be more than I need, it was the right price at the right time!! This computer took a bit of time to set up but has run flawlessly. The only thing i can't seem to get to work is the Ultimate mode for the GPU on the Armory Crate. It will work for 10 minute and then the screen blacks out. I have not looked into this yet, the Optimized setting is perfect for what I need, and bring new visual life to WOW. The 16gig Ram is perfect, but i may still upgrade to 32Gig. (Most people will upgrade the RAM anyways) The Turbo fan setting is loud, but not annoying at all. The camera is grainy, too bad i no longer work in a call center, I'll never use it....lol Love this computer. Ultimate GPU mode not working is not a that big of a deal for me and none of this was a complaint, i do not feel a need to mark down to 4 stars. Five Stars it is!! If i find a fix for the Ultimate GPU setting, I'll try to update for other bigger gamers that may need it... I set this up myself, and did not have the need to use geek squad as of yet.

Love having protection on my items. Just in case something happens.

The 2-Year Accidental Geek Squad Protection plan has been an absolute lifesaver for me. It provide peace of mind knowing my valuable electronics were covered Their customer service is top-notch. They were always courteous, knowledgeable, and quick to address my concerns. The convenience of scheduling repairs online made the process seamless, and the regular updates kept me informed throughout. What truly sets this protection plan apart is its coverage for accidental damage. Knowing that drops, spills, and other mishaps are included provided a level of security I didn't realize I needed it. Overall, the 2-Year Accidental Geek Squad Protection plan is a worthy investment for anyone with valuable electronics. Its exceptional service, comprehensive coverage, and outstanding customer support make it a no-brainer for safeguarding your tech investments. I wholeheartedly recommend it to anyone seeking reliable protection for their devices.

Never used on a computer, but used on a TV and it’s worth it. Got this for new computer and hopefully won’t need to use yet again.

Worth it because you are likely to make a mess and its worth get a fresh computer

Everyone needs protection on their investments when spelling a lot of a laptop with all the bells and whistles. Accidents can happen to anyone, anytime.

Excellent service. The tech updated my service and cleaned up a bit to optimize the product. Nithing better than Geek guarantee.

SO HELPFUL! Would absolutely recommend! I needed help connecting my pen and they got it up and running in under 3m!

Bought this to protect a laptop purchase for my daughter for school. So far, haven't needed to use it. Good to know if the device breaks, she has someone to fix it

Purchasing The Geek Squad protection is one of the best things that you can do when you get a device particularly a laptop from Best Buy almost every single year something happens to my laptop there's some type of malfunction with it and I have to send it in for service and there's been instances where they said they couldn't fix it so I received a credit which is a gift card towards the purchase of a new laptop the only thing that I have to do is buy a new warranty and pay the difference. I received the full purchase value of the computer so that I can get a replacement One,annoying thing I is having to bring your computer to Best Buy and it even doesn't matter if it's a small issue they have to mail it off and it takes about 2 to 4 weeks to get your device back that's a little annoying but I'd rather have the the coverage instead of the expense and hassle of trying to find someone to repair my computer or if something malfunctions with it after the manufacturer warranty having to purchase a brand new computer 100% out of pocket so this is one of the best things you can do. make sure your manufacturer doesn't have a warranty that's comfortable because sometimes it can be a little cheaper I found out when I purchased my new computer that the manufacturer had a similar warranty but was significantly less just a FYI so make sure and you still even if you purchase the computer from Best Buy in some cases you can still purchase the warranty you can purchase the warranty separately and I believe if you don't purchase your accident coverage right away you still have 30 days to get it so but you know you don't want to play with it just do your homework but coverage for your device is important

I needed a laptop to supplement my desktop, so I went to Best Buy to take a look. I found the exact one I was looking for. An HP Envy 17.3" laptop with w/touchscreen. I've been using it now for 8 months, and it has been beautiful. I couldn't be happier with my choice.

Geek Squad was great with returns and help with my device issues.

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I use geek squad for everything I buy through Best Buy. I have for years. Will continue to do so ! Always super helpful and prompt if I need to bring a device in.

Great to have for all electronics would hate to have a device break without so make sure you are all getting the protection plans

I will not ever walk out of your store with out insurance. I never hade any problem getting anything fixed ore replaced. I have kids. Thing's allways happen.