Customer Ratings & Reviews

Heck yeah I would definitely buy again! You just never know what is going to happen with new electronics! Peace of mind is priceless! Okay well maybe it does have a price! But it’s worth it!

To start off I bought an ASUS ROG gaming laptop about 10 years ago. I thought the Geek Squad service plan was a good idea just in case. I have dogs and kids and stuff happens...right? So I bought the 3 year total protection plan. Years go by and my laptop started getting an odd glitch in the keyboard. Letters would choose not to work or the cursor would skip back along a line of text and randomly delete work. So I brought it in to have it looked at. They had to send it out to be repaired because the instore Geek Squad was having their authority to make in house repairs taken away. A crime because the Geek Squad in my Best Buy store was made up of techs that knew their stuff and they saved customers a lot of time. Anyway after sending it out to ASUS for repairs 3 separate times after awhile it would start doing the same thing. I received an email from the stores manager asking me to come in and talk about my laptop. I expected to be told that there was nothing that could be done especially because I was past my service contract. When I got into the store the manager handed me a brand new ASUS ROG gaming laptop and an apology for not being able to repair my laptop. He further explained that although I was past the end of my service contract I brought my laptop in initially while I was still under a service contract. It was only because Best Buy and ASUS never fully repaired my laptop the first time that Best Buy was willing to replace my laptop. I know that this review is very long but the story is true and the Geek Squad service contract is VERY MUCH worth it. Thanks again Best Buy!

Love Geek squad...so helpful! Had computer problems, went in and got it fixed. no problems.

Hello, I have been using this laptop for 3 years now and I am very glad that my choice fell on Asuss. The laptop is suitable for both gaming and work, I recommend everyone to choose the Asuss company, they know what is needed for laptop lovers

Previously we'd bought Geek Squad protection for my daughters' laptop.s Both had isse during the 2-year plan, and Geek Squad did a great job taking care of us.

Been using geek squad for 20 years, always worth it

Helped me with my laptop. Great services and done proper

Great service. The only complain I have , is that the warranty wasn't extended lol Had one problem with my laptop , took it to geek squad , they had to send it in, a week later I had it back fixed. I loved the service

Highly recommend geek squad as they are able to walk you through each item purchased

I think overall, for the price of protection, considering what people pay for electronics nowadays, it's a good insurance to have.

A little pricey for something you hope you never use. We’ll see how it works out in the future fingers crossed.

The service was great. The installers did a great job getting our tv on the walland everything set . They were professional and friendly.

Haven’t used it yet, but knowing I have a safety net makes me more comfortable. I had a previous laptop that I spilled a drink on and it fried it. I had no protection plan then. So this time I decided the protection plan was worth it.

I am happy with my purchase. Thank you for helping me find my perfect laptop.

Was only able to use it once..but was fast and was able to get laptop fixed..

The 3-Year Accidental Geek Squad Protection plan is a lifesaver, offering an invaluable safety net for your tech investments. With this extended coverage, you can rest assured that your devices are shielded against accidental damage, spills, drops, and more. The Geek Squad team's expertise and prompt service ensure hassle-free repairs or replacements, giving you peace of mind and saving you from unexpected repair costs. The extended duration of protection provides long-term security for your valuable electronics, making it a smart investment for anyone looking to safeguard their devices and ensure their longevity. With Geek Squad Protection, you not only protect your gadgets but also gain a trusted partner in ensuring their continued performance.

I always get the geek squad protection because it comes in handy with kids in the house. my last lenovo yoga my kids dropped and i just took it to the fine people at Best Buy and they weren’t able to repair it but they replaced it with no issues

Ah crap while typing this I spilled a drink on my keyboard typing so fast rattled the cup. No worries this saves you.

This warranty is excellent!!! I would absolutely recommend this extra protection!!!

I have mixed feelings about this service bc I purchased a computer before my current one and probably sent it out to be "repaired" more times than any normal person. It was always something w screen that needed fixing. The fourth or fifth time I was told that they were returning the laptop and crediting me what it was valued at in Best Buy store credit, which I was told was to be used for purchasing new/refurbished/open box laptop. This second laptop was larger and heavier than the Acer laptop that was thin and lightweight, similar to Apple Air. I wanted same thing, but couldn't find one in brand I wanted or without having to dish out a couple extra hundred $$s, so I went w an openbox Samsung Chromebook. It works great, syncs to other devices via wifi/bluetooth/etc. After taking it to be repaired once I was told that the $40 something ish 2 yr geek squad plan was no longer valid bc whatever part they replaced fulfilled the cost. I thought that was the entire purpose of insurance. Pay monthly price or one time in this case to cover your item for a period after the manufacturers warranty. So, when the power chord stopped charging the computer, I still took it in and they pretty much told me to buy another one bc. Luckily, I called the parts store and they replaced bc geek squad plan does provide ONE replacement power chord for device AND bc it was still under the yr of manufacturer's warranty. HOWEVER, around time I purchased the first computer is when I started using Best Buy more, after finding my $3300 Samsung Refrigerator in a storeroom floor for $1300 open box & scratch at bttm. $1500 after taxes/etc bc even paying for delivery wasn't an option. Had to pick up ourselves, but it ended up being a reliable rerigerator, despite not originally wanting one w tablet built in door. I began replacing my t.v.'s through Best Buy instead of Target, who was GREAT when purchased one before your store. I ordered an open box t.v, soundbar & a Geek Squad protection plan for both, via BB online and picked up at local store. It was only $20 ish less than a new version in same model. It ended up being in worse condition than advertised so I returned at the store and ended up purchasing the new version. A female manager at the Brookes City Base San Antonio store assisted w the return/exchange after associate completed my cc payment transaction. I don't remember why she didn't do an exchange, which would have led to me charging the small difference on the same BB credit card. She returned the item completely and my card was credited for the price of open box t.v. and geek protection. She then completed new transaction for a new t.v. model. A few (LITERALLY THREE) months later I needed something repaired on my BRAND NEW t.v. I was told that I didn't purchase a Geek Squad protection plan, which meant she didn't include it on the new transaction. I spoke to several representatives, explaining the situation. Each saw the returned open box tv w geek protection and new tv transaction on same dates, along w a GSP plan on every item on my acct other than the refrigerator. They claimed that there was nothing they could do and I'd have to pay full price to repair the damaged t.v that was no longer valuable being that the screen was not visibly showing picture. The repair cost was the same or slighty more than the t.v., SO I would have NEVER purchased my current computer if it weren't for the credit on one I already owned, and ESPECIALLY not a protection plan. I was still completely unhappy with the way my t.v. situation was handled by Best Buy and swore I was NEVER purchasing ANY appliance or electronics from them again ( AND I WON'T), so this plan now being invalid after a one time repair reinforces my desire to use ANY OTHER store for next purchase. The Geek Squad ppl themselves are usually friendly, knowlegable and repair any damaged devide that has a plan, as long as you make an appt when taking in. Your item will ONLY be shipped out for repair (if not something that can be done at store) if you've made an appt online. You cannot walk in and send your damaged item out for repair during that visit.