Customer Ratings & Reviews

I love their warranties. Have had to use one or two in the past and have always had great resolve and great customer service.

Have not had to use this and hoping that I do not need to. Nice to have though in case something happens to my devices.

Wouldn't be without it! The first issue I had was the laptop didn't recognize the adaptor. They fixed it right away.

Love the idea that both my college students don’t have to worry about accidents they are covered! Peace of mind is great and so is the geek squad service

The agents at Geek Squad were very professional and competent. Their interaction helped me to learn more about my laptops.

Geek squad is excellent for any electronics purchase also very good company.

Always the best. Quick responses and very knowledgeable.

Thankfully, I never had to utilize it, however its great to have

This has been great. My son drop his laptop and no run around fixed, and repaired for free. A must purchase!

I purchased this for my Lenovo Yoga C940 and WD - My Passport 2TB External USB 3.0 on the recommendation of Geek Squad associates after the screen on my 1-year old Lenovo Yoga 730 stopped working hours before I had to board a plane and I needed all of the documents off the old laptop and wanted to ensure that I wouldn't run into any issues with an essentially new laptop being useless again. The associates represented this $300+ 3-Year Accidental Geek Squad Protection as a fail-safe and that it would guarantee a replacement/my money back in the event that the new C940 laptop had any issues similar to the first 730 laptop. The screen of the now 1-year old Lenovo Yoga C940 stopped working in February 2021 and Geek Squad sent it out for repair at the service center. However, I just received a call from a Geek Squad associate that the service center changed out the pieces that they think were causing the issues with the screen, but they didn't properly put the laptop together. As a result, the laptop is lumpy and not completely together. I was presented with two options: (1) Geek Squad could send the laptop back out to the service center and they will submit an escalation but obviously there is no guarantee my laptop will come back in a good condition based on what they already messed up; or (2) I could get a pro-rated store credit to purchase another laptop. Additionally, despite the WD Passport sitting in the same position as always on my desk, yesterday it also stopped working (the drive wouldn't read and made constant clicking and beeping noises). When I went to Best Buy, they said that my only option was to send it out to the service center. To send it to the service center, I would have to pay at least $500 presuming it is a Level 2 to retrieve my data with no guarantee of retrieval. If it was a Level 3, I would need to pay close to (if not over) $1,000 with still no guarantee of retrieval. This is not what was promised/represented to me when I purchased the 3-Year Accidental Geek Squad Protection. I am livid that in a 2-year time span, I have had two computers where the screen doesn't work, an external hard drive that doesn't work, the service center mess up my laptop, and what was represented to me when I purchased the 3-Year Accidental Geek Squad Protection is not what the actuality is. It is as though Best Buy is selling defective products and pushing this "3-Year Accidental Geek Squad Protection" as a purported fail-safe, but is in actuality a scheme to extort more money out of consumers.

Giving it 3 stars because we haven’t had to use it yet, so I will update if anything changes!

Good laptop for an open box i bought it for my daughter

With this extended protection, This computer should continue to be useful for its life

Best for the protection needed. Already had to use, was easy to get our computer fixed and was done in a timely manner.

GOOD TO HAVE XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Geek Squad is so helpful, professional and knowledgeable. I would never buy any technology unless it was backed up with Geek Squad.

2-Year Accidental Geek Squad Protection plan has worked wonderful for us. Just make sure you take advantage of it!

Knock on wood i never have to use it but in the past it has been great

With my new product I look forward to get help if and when I need it with me geek squad specially gotten the 1 year warranty

We have yet to avail of this purchase and its purpose but we find ourselves at ease knowing that Best Buy has great service.