Customer Ratings & Reviews

Great item.mmmmmkkkkkiiiiiuyy66665555555556y666666666666777777777777777

haven't had to use but like the idea that if something unexpected happens the laptop is covered!

The agents are fantastic. Really helped me when i needed them most.

It's worth the extra money just in case you accidentally spilled something on it

Already used once before my 1st year was up. Best Buy took care of everything without any hassle.

Fantastic job and well deserved payment for my device. Thanks.

I don't always purchase extended warranty programs or plans, but decided to purchase one with my Surface Pro 4. Over time the pro got a dead pixel so I returned it to get fixed or returned or whatever they saw fit. Turns out they were going to send it to Microsoft and Microsoft would send them a refurbished one and then they would call me and let me know to come pick it up. I explain to them that I work with this computer and I could not or would not be without a computer for some undetermined amount of time. They decided that fulfillment of the extended warranty plan would be a complete reimbursement of all monies paid to the Surface Pro 4 initially. Then I could choose to buy something else. I have to say that this Best Buy on University Drive in Huntsville Alabama truly excelled in customer service. They did not have what I wanted and I couldn't be without the computer so they refunded me the original purchase price minus the extended warranty of course and sent me on my way. You had best believe I spent my money at that store that day and while they did not have the Surface Pro 4 that I wanted nor one big enough for me, I upgraded to a Surface Book 2 15 inch.

So far so good. I had to have computer repaired and was done at no cost to me. Also-they sent me a new cord for free.

We encourage a warranty incase any accidents happen. You never know if you will need it and we are thankful we got this!

My tech specialist transferred all data from my old desktop computer to my new laptop that I wanted to retain. He also helped me load a new program I had purchased to prepare the new years tax return for 2024. Then he spent time showing me how to use features on the laptop! He was very kind and knowledgeable. This hands on training was very helpful as I had never owned a laptop or touchscreen computer. The transition has been smooth with such great help.

Protect your gadgets please. If you’re purchasing laptops, televisions, washers, and dryers it’s best to make sure your investments are protected. Geek Squad is awesome at what they do!

Geek Squad always helpful, 24/7. Love they can remote in and did issues.

have not had to use it, but I am happy that if an accident occurs Geek Squad has you covered.

I purchased this Geek Squad Service, but I have yet to need to use it. Hopefully I won't need it, but is good to have if I do.

Like any insurance, you really only feel like it was worth it if you actually damage your device and need to use it. I have purchased this before for my kids laptop and sure enough one day he dropped it and damaged the charging port in the corner. With the policy, it was completely fixed for free. Without it, I probably would have been out at least a couple hundred bucks. Had he not dropped it, the insurance would have been wasted money. In the long run, it is probably worth it if the device is for a younger person who is more likely to damage it.

I had an excellent experience at Best Buy! The staff was knowledgeable, friendly, and went above and beyond to help me find what I needed. Great selection and smooth checkout process. Highly recommend!

They replaced the computer after it failed in 6 weeks. That took a week (during which my daughter had no school computer). Then when checking out with the new computer I was asked if I wanted a repair plan. I responded that I had already paid for a four year repair plan. I was told that once a repair or replacement occurs the four year plan has been used and needs to be purchased again. So, buyer beware. A four year plan is only good till your computer breaks (even if it is the day after purchase), after which it is null and void.

Bought a 3 year to make sure my laptop was covered for the long term! Any time ive used this warranty ive had a posotive experience!

The extended protection is well worth its weight. I highly recommend buying this extra insurance.

It's worth getting just in case if anything happens within a year. I just wish the prices weren't as high. I would've gotten more years.