Customer Ratings & Reviews

Haven't used it yet but I know it'll come in handy! Customer service at Best buy is always excellent.

Well needed and incase of anything it's covered for 2 years great buy.

I have purchased a few laptops from Best Buy over the last few decades and I am such of huge fan of their purchase options and their Geek Squad support. I am a die-hard Geek Squad fan, they are so professional and efficient. Everyone should be buying their computers at Best Buy. You really can't go wrong.

Thanks for the protection. I haven't used it yet but im glad to know it's there!!

Peace of mind for laptop computer. This is the second protection plan i used.

Thankfully i haven't needed them yet. But it is nice knowing they are there if i do.

The. Protection. Plan. Is. A. Great. Option………………..

Geek squad agent are always priority one. Never have had a bad experience yet. Thank you.

Yes, they come through and are helpful when you need it

Every time we use the geek squad they are very professional.

glad to know they cover everthing except theft and lost items

Already used once before my 1st year was up. Best Buy took care of everything without any hassle.

haven't had to use but like the idea that if something unexpected happens the laptop is covered!

Accidently damaged the screen on my gaming laptop and had to send it in for repairs. Scheduling the appointment was not a big deal, my issue with the process was Best Buy not allowing me to ship my laptop to them directly (I currently live 4 hours away from the nearest best buy). I had to ship my laptop to a friend and have them take it to best buy for me, which was inconvenient.

To be honest I’ve always gotten their protection and probably continue no hassles

Have not needed to use this product yet, but with all the things that can go wrong it is good to have protection on this product.

The laptop was good quality but the young owner wasn’t very gentle but they replaced it within a very timely period.

Love having the security that purchasing the Geek Squad protection plan provides

Should have opted for longer plan. My laptop fried almost exactly a year into having it and geek squad sent it off for repair and had it back to me before my finals were due!

I havent had to use this as of now but cant wait to se how it all plays out