Customer Ratings & Reviews

Great product. I’m glad I purchased this and I’m praying I don’t have to ever use it.

The primary benefit of having a one-year assurance plan for my laptop has been the peace of mind it provides. Knowing that I am covered against unexpected accidents, hardware failures, and other unforeseen issues has allowed me to use my laptop without constantly worrying about the potential costs of repairs.

Its a good product to add to any device you purchase

Excelent service Carefully The excelent technician

Geek Squad is awesome and really helped me out after I dropped my laptop and it needed a repair. The service agent was so great and helped me with no issue. My laptop was repaired and returned to me in no time. I am so glad that I paid for this service. No regrets at all!

Who can ever predict what can happen when you are using your computer in several different settings? I never imagined that the accident that rendered my computer inoperable and unrepairable would happen, but when it did, not only did I have the assurance that the computer would be repaired if it could by the highest level of repairmanship, but that it would be replaced if for some reason it was unrepairable.

a good option to extend the coverage period of Apple Care.

I would have been out of a computer if not for the Geek squad service plan. I had a dell 2 in 1 that had a faulty camera and fingerprint scanner. I sent it to dell under warranty, and they couldnt even fix the problem! Luckily i purchased the service plan and the Geek squad was 100 times more helpful than dell. I am so happy, they are going to replace the computer in its entirety because they couldnt get it to work, even after ordering new parts and installing them. Thank you!

I purchased a laptop which i am glad i purchased this protect plan with my purchase. I wasn't stressed or overall with the laptop once it's was damaged. I was notified through the process for the repair. the laptop wasn't going to be repaired unfortunately but i did receive a store gift card with my refund for the laptop and protection plan . Overall good buy i recommend always purchase a plan just in case

Adding geek squad support was easy. My experiences in the past for service have also been good.

I've needed the GeekSquad protection plan twice for two high-value items. It was a lifesaver to have as I was refunded via a gift card and was able to replace both items. The process was smooth, quick and the technicians were incredibly helpful!

Every time I do it, It feels like a huge investment to buy Geek Squad service. But since I use my devices until they become unusable, it's been worth it. This is now at least laptop #4 with a service plan, and I haven't regretted it yet! Especially since it covers more than just this 1 computer. I've been able to cover other devices as well! I am sure it's more than paid for itself over time.

Highly recommend especially if you buy your kids electronics. Claims are easy and it will help if needed.

They are wonderful people and was very helpful when I needed them.

If it works like it did the first time I will have no complaints.

The service was very helpful. Detailed on my needs.

This was a must when purchasing a new laptop to be used for school work, saves a lot of worry.

They are wonderful. Helped with my computer when had a virus

Agents installed our new trash compactor and it fit into previous space provided in our cabinet. They also removed the old trash compactor and loaded it on their truck for us. Agent came out prior to measure space and looked at items that may fit in the area. Extremely helpful. This also provides for warranty on items purchased.

Best customer service I have ever had. Super sweet and kind people. Answered every question I had .