Customer Ratings & Reviews

I expected a little more out of this protection service, but overall I'm pleased that it is reliable for accidents.

Love the support! I've already called and they were so quick to help.

The Geek Squad Protection has saved me time and time again.

I got this for my laptop so if anything happened to it u guys will help me

It is a great plan for protection. Also, they can be used for multiple devices.

Worth it because we have e a 2 year old that could do some damage.

Always a great choice to get service never know when you will have trouble.

Varry. good. movi.e would. A must have in a collection

Good service, have not needed to use it yet, but good to have just in case

Loved being able to get help whenever I need it.!!

Within weeks of getting my new ($1000 + $300 for GS coverage) laptop, it began to shut down by itself. The first time I took it in, it didn't do it for the Geek Squad agent and he suggested maybe could need a BIOS update (on a brand-new computer!) The second time, it did it to the agent within minutes of turning on. It also got hot. He took it to send back for repairs in August. In early Oct, the online status updated to say to call Geek Squad. I called and the agent couldn't figure out why they wanted me to call and said the part (couldn't tell me which part) was in and I should have it in a week or two. Haven't seen or heard of it since and no one at Geek Squad on additional calls could figure out what the issue is, why the status said to call, or when I am going to get a working computer back. He said the "go to the store you turned it in to" and ask them! With 5,000 new COVID cases a day here, I shouldn't have to go stand in line at the store to get an answer and a working computer back! I've now been on hold for 30 minutes and counting and have yet to talk to a live person at the store.

Works perfect and I love it so thank you Best Buy !

I'm a bit of a klutz so I always buy extra coverage

Never really need it but got it just in case. But could have done without

I’m looking forwards to using this to my benefit. The product is said to help with most things that happen to your computer

Very professional and great to work with. Good as new!!! Could not afford to replace. Great investment

I never personally had to use my son yes I m thankful for geek squad

For use with laptop purchase - comes in handy although not used much yet

I guess that this came with my Total Tech Support as I didn't know that I had it.

I'm happy with the purchase knowing that I can rely on the squad for any issues.