Customer Ratings & Reviews

Geek squad is the best, both at the store and home visit. When my issue could not be resolved at the store, they did an in-home visit and resolved the issue in less than an hour. So grateful I got this protection! They don't mind how many times you reach out for their assistance they are always glad to help.

This helped when the tv was broken and I had to ship it back

Absolutely worth purchasing the extended warranty. I have had my laptop for about two months, and my cat accidently jumped onto the screen, cracking it. Took it in to get it fixed and replaced within a week and a half. Great turnaround time and they kept me informed the entire time from shipping out, waiting for new screen, and shipping it back to the store for pickup.

Connect to my device it's part of my business information my web

Geek squad is always a yes for us. Love the customer service and the vast knowledge of the “geeks” that come out.

Costumer service was great and easy at checkout. No hiccups.

Geek squad was super helpful in replacement of my charger. Process was super quick and smooth.

I highly recommend that you get extra protection from Geek Squad/Best Buy for your electronics and computers including tablets. You never know what may come about with your electronics and computers and tablets. This particular protection plan is just what I needed because I had a laptop that went bad after 3 months of purchase date. They took the quality time to fix it and I saved big bucks. Don't take it for granted I highly recommend that everyone have a protection plan. Geek Squad agent is awesome and helped me throughout the repair process.

The Geek Squad protection program is one of the best protection plans I have ever purchased. My computer was damaged, I brought it in my Chromebook and they assisted me with no issues. My computer ended up being lost when shipped back after repair. They made sure to help me get a replacement and showed a lot of empathy. I will always purchase a Geek Squad protection plan.

Great service to have when you need it. Makes us easy to deal with

I bought this for the sole purpose of completing my school assignments with the added benefit of using it as a tablet. It does a great job at it and has helped me reduce the weight of my backpack by a lot as well.

Bought this to cover the wife's computer. Just to protect her online shopping.

Knowing that my device is covered for accidental damage gives me total peace of mind, especially since accidents can happen when you least expect it. No-brainer.

My new gaming laptop (very expensive) was not working well. Just happened to get the one that had issues, luckily we got the protection on it. After taking it in and Geek Squad did a great job fixing it, it still was having issues in other places. They happily replaced it with a new one and we haven’t had issues since. They were extremely nice and friendly! I know there are times when I have brought items back to other companies and they make you feel as though you are trying to steal from them... I definitely didn’t feel this way with Geek Squad! Thank you!

Excellent customer service. Good work. Problem solving

Dropped the laptop. Took it in and they told me itll be no problem. Good service

Better to be safe than sorry! Am I right? Great price for protection plan!

I purchased Geek Squad Protection with my computer in 2019, I was hesitant because I always feel like I lose money when I get protection plans. Fast forward to a couple of weeks ago, I opened my laptop and the screen was spiderwebbed. I use my computer for school so it had to be fixed. I had anticipated having to pay something for the repair. I was charged nothing and told it was covered. Was a quick, friendly check-in and was emailed a link to watch the progress. I’m so glad I added it and I won’t second guess it again.

I have always purchased geek squad protection with all my best buy purchases, it has come in very handy with tricky situations that i otherwise would not be able to handle.

Extra protection is also a good thing, looking forward to using it.