Customer Ratings & Reviews

Free battery replacement always comes in handy. Piece of mind worth it from experience.

excellent item great staff wonderful location awesome

The price justified getting the service. Happy with it so far.

Good for those just in case situations. Easy process for replacement or repair

BestBuy is the go to place to buy electronics. I always get the protection plans from BestBuy. Life happens and it is always nice to GS for those unfortunate electronic mishaps. BestBuy protection plans are worth the extra money. BUT GeekSquad failed me this time. I took my 6 month old chromebook in for a cracked screen. And the results were very unsatisfying. Easy to setup appointment and fast service vice taking it in. GS sent the chromebook out for repair. About 2 weeks later I received a call that the chrome back was back in the store. But the monitor/screen would not display anything. The GS team member stated he could only see when connected to an external display. I was given a choice to send it back again for repair or get a refund to purchase another Chromebook. The exact same Chromebook is now $200 more than when I purchased mine. So send back for repair again was really only choice. A other week later I get a call the Chromebook is back and ready to be picked up. The GS team member turns on the Chromebook and the display works, success. BUT I take it home give it to my daughter who uses it for school. She opens it and starts checking it out and then asks why her touch screen doesn't work anymore. What? And then she points out that the rubber pieces that sit on the table top are missing. The Chromebook was sent two times for repair. Now I have to take it back to the store, and see what they can do for me now. Luckily the school year is almost over, and she can stop borrowing a chromebook daily from the front office of her school.

Great product , why wouldn’t you protect a big purchase

Purchased this product just in case, we need it down the road.

Nice product. I love it. You guys would enjoy it too

It is always a good idea to have coverage on your device

Great protection Would recommend to get warranty if anything.

Geek squad quickly set up new computer and installed software.

This protection plan gives me peace of mind for a computer for my 13 year pls son.

useful purchase if you have multiple computers. saves money if tig are buying large dollar items.

Brought a new laptop, wanted extra protection. Not a bs price.

Thank you foe offering this excellent protection!!

Not sure if the service is good as I bought it for the first time upon recommendation from a friend.

had trouble with our computer and they fixed it, or maybe they had to send it off, either way it was fixed

Must have for any technology product. I do not regret purchasing

Yes yes yes always buy buy buy Bestbuy protection plan

I hope not to have to use my ADH protection for my new laptop. It is an investment I would like to protect for at least 2 years. I figure that in 2 years I may get a new laptop. When it comes to portable technology, cameras, etc. it's a good idea to get accidental damage protection. May not be a perfect service and I may be disappointed by the service when I do need it, but something is better than nothing.