Customer Ratings & Reviews

I know the value of geek squad. It really is one of the best protections out there

Great service when things go wrong with your equipment. They are there to fix it

EXCELLENT SERVICE AND PRODUCT!!!! 100% RECOMENDED!!!!

I have used Geek Squad service in the past. They fixed my issues in a timely matter

I want to start out saying I am my Best Buy elite member not sure if this great to be, didn't help me. But anyway I purchase the Greek Squad Protection plan on my lap top a year ago. Brought my lap top to Greek Squad they didn't listen to what I said was wrong. My daughter had step on the cord getting out of the car and apparently bend the end piece of cord. Right away that was the probably not listening to any thing else. Shipped the lap top off replacing battery and cord and that's it Never checking the laptop completely. I got it back, still same problem. I took it back cause laptop was still doing what we try to tell Geek Squad, laptop hesitate when first turned on shutting off when you move screen to screen and sometime you get logged out and have to restart/log in again They told me it was Micro soft problem and I would have to pay $200.00 for them to look at it not fix it. That would be additional charge. Now my question is Why did I buy a protection plan at time of sale only to find out you could of used factory warranty on the laptop. Look's as if my 100.00 bucks went down the drain. So you might want to think about what/when to purchase a protection I wasted my money and still stuck with the lap top I thought was protected. Never again Wonder how it works with other products I purchase a plan on Hope I never have to find out. Just beware

It wasn't made clear to me that I bought only the accidental protection plan. BB has a 24/7 Geek squad plan that I thought was what I was buying. I didn't realize this until I tried to use it. Buyer beware I guess. I will be trying to upgrade my plan. If what you want is really only accidential protection, then this is ok.

Glad we purchase this for our daughter good to have

I hope i will never use it but, always good to have!!

Thanks for your careful delivery and be there when needed!

Great plan and served its purpose. Will buy again.

I’m hoping we won’t need this, but I’m glad we bought it.

In home setup of tvs went smoothly, no issues whatsoever.

I like this protection plan because it helps me when my appliances breakdown

Thank you so much for geek squad for this plan....

Thank you so much for have this plan for my stuff.

Agents are always courteous, nice, and knowledgeable.

By the service protect yourself it’s well worth it

Very good for the price. I would recommend this to my friends and family members.

I alway purchase a protection package with big ticket items.

Great support just when you need it, no questions asked