Customer Ratings & Reviews

Past issues have always be resolved. Hoping to receive the same with this product.

Haven’t had to use it, but if it works as explained to me I will be very satisfied

Serviceman was professional and knowledgeable of product.

They give me the run around and take so long or have to pay for certain things you though they we're covered

Always get your products protected geek squad takes care of you

Good quality good for price$ If brake's bring back to Best buy

the phone number you can't get anyone on phone and when i do they refuse to do unless i take computor back to best buy ..over 2 weeks for an appointment

Like the idea of having geek squad have you back ,

Always received the help I needed. Never really had a long wait

haven't used this yet. But who knows . People break stuff.

Good product, and safe for any problem in this product. I recommend it for security.

This is a total waste of money, Spent 339 for three years of service and they want me to spend an additional 199 or even 39.99??!! My laptop. Acer - Nitro 5 - 15.6" FHD 144Hz IPS Gaming Laptop - Intel 11th Gen i7 - NVIDIA GeForce RTX 3050 Ti - 16GB DDR4 - 512GB SSD as purchased last march, today its having a hard time just trying to turn on, I've Done multiple scans no viruses. when do get it to turn on I reached out to Geek squad for support, and they wanted me to either spend another 199.99 for TOTAL SUPPORT or 39.00 for this one issue even though to me this is a hardware issue. which the listing even says. "If there's a failure from normal wear and tear, we'll repair it. This could be a problem with an internal part or speaker, or how the product was manufactured. It could also be caused by dust, internal heat or humidity. If your battery won't hold a charge, we'll replace it. Get a one-time replacement for your original rechargeable battery if it fails to hold a charge. If your hard drive stops working, we'll repair it. We'll cover the cost of repair if your hard drive fails through normal use. Does not include Data Recovery." did geek squad try to assist no they just went right out to software issue and GIVE US MORE MONEY. -15 out of 10 would not recommend.

Geek squad protection provides ultimate coverage for any product. A must have

Great to have incase damage to product that I bought

Very nice and sleek machine. Quite fast processing however it constantly restarts unexpectedly causing a lot of work to be held up.

Just in case my laptop was to fall I wanted it to be covered.

It was good I wast pleased with the way they helped me

Great value for all computer purchases for any issues to have a piece of mind

Got 3 year warranty for items we recently purchased.

A must for any technology purchase. Don’t just rely on manufacturer warranty.