Customer Ratings & Reviews

Allowed me to get replacement laptop when it died literally 1 month after manufacturer warranty expired.

Love the geek squad. They were able to completely fix my laptop after spilling a gallon of water on it. It has been three year since then, and my computer is still like brand new

Piece of mind!! Priceless! I won’t ever buy another laptop, PC without this service. Haven’t needed to use it but know I’m only a phone call a way and the coverage is to fix it or replace it. Short of throwing it across the room this has it all covered!! Great team of guys and gals that make it happen.

I may not always use them but it is great to know that they are there. I asked them a few questions in the store before I purchased my computer and so far everything they told me has been very instrumental in me being able to use my computer without any problems. If I do run into any issue, I can be confident that they will be there to assist me and end my concerns.

I have had them look at two laptops so far. They were able to solve problems on one. Very quick service and I was satisfied. The other one had broken hardware too bad to fix. I plan to take another system for checkup and to optimize the software. I am confident they will do a good job.

Haven't needed to use it yet but I love having the service just in case.

Hopefully we don’t need to use it , but just in case I purchased it.

[Employee of bestbuy] Great to cover my tech and make sure i wont have to shell out lots of money onna repair

We had to use this within the first few weeks because the laptop cover, we bought along with it, damaged the screen! (The canvas straps got caught in the laptop when it was shut.) I definitely recommend buying Geek Squad Protection. We bought the 3 year plan, and with two kiddos, it sure brings peace of mind!

I saved so much on the laptop because my salesman directed me to a lower-priced model with more features that I thought the additional warranty would be worthwhile. It will take a few years before I can review its usefulness.

bought for repairs have not needed yet hope i don't need it.

Can't say that I've ever had a problem with the Geek Squad before. They're all pretty friendly and knowledgeable and, so long as one has an appointment, one will get waited on in a timely fashion.

love the 2 yr protection. Made it easy to take in computer for two specific issues and get them solved Previous computer crashed and was able to exchange its purchase price toward my current computer

Nice! Nice! Nice! Yes!yes!yes! The very best quality products ever.Our family love it.Terrific indeed! I reccomend this store(BEST BUY) NO.1.

I feel I can rest easy cause pretty much anything that could go wrong is covered. I like that feeling. I have had to make use of it yet, but From everything i have read their service is great!

I love Best Buy Geek Squad! Other stores when you pay for their protection you have no idea what you are getting but with Best Buy Geek Squad you not only get protection for your device but you have access to a team of dedicated folks that care about your issue and want to help you with any questions you have with your device! Definitely a repeat customer and will continue to be!

The geek squad was very polite and professional and made it easy to follow instructions for what I needed. I was having a hard time downloading the antivirus and they gave me step by step how to do it.

It is very important and also I definitely recommend each and everyone to have a protection plan

I love these Geek Squad protection plans! While I have not needed it for my recent laptop purchase, I used it when I had to replace my 50-inch" plasma TV. No quibble return and I was able to replace my old TV with a newer and larger model. This is definitely a good plan for the more expensive purchases.

I’ve always found the Geek Squad to be knowledgeable and approachable.