Customer Ratings & Reviews

Gavin was VERY helpful! He was giving info to customers walking up while he was assisting the person with the appointment!

I had purchased a laptop almost 3 years ago, when I really needed a new one. Over the summer, it stopped booting up, so I took it back in, and they replaced it with a gift card. I got a new one (that I liked slightly better) and had some left over, so I also got an ice maker, too.

Spilt water my laptop and Geek Squad promtly sent it off to repair. Unfortunately it took over a week for them to determine it couldn't be repaired. Good: I got store credit in full Needs improvement: 1. I had to continually track, never got notofications of status changes, 2. I could only go back to the BB Geek Squad location it was dropped off at to finish the process. Which is a huge pain when traveling for work and had no time for the 24-48 process of getting an "exception" from BB. Even more disapointing is the squad members needed prompting even when i scheduled an appointment to close the case.

Geek Squad Protection is a must-have! I never purchase anything without it; it's inexpensive and have used it on several occasions. It is definitely worth the extra few bucks in case something happens to any of your devices.

I have a 4050 RTX laptop made by vitcus and I bought 2-year protection from Geek squad. I think it's worth it because it has saved me over 400 dollars which is 200 dollars for protection for 2 years. And if they can't fixed, they either give a refund or a new one and is always fast

Peace of mind knowing if anything happens to the laptop it can be replaced is priceless.

Very professional and quick service. My daughters computer got a virus right before school started and the week squad fixed it in time for school! This service is worth gold!

I bought the 2-Year Accidental Geek Squad Protection on my Surface Laptop Studio 2 after Microsoft failed to repair a faulty IR camera—three repair attempts, zero fix, and no transparency on what they even tested. Thanks to Best Buy’s protection plan, I filed a claim and got a full refund without ever having to accept another broken replacement. Geek Squad made good on their promise when Microsoft wouldn’t. Highly recommend this plan if you’re buying high-end gear—you never know when you’ll need a real backup.

I think that this was the best service I've ever received in this kind of transaction. My laptop had a catastrophic accident. Geeks managed to transfer all my data, even emails to their system and restore it to the new machine without a single issue. The repair was not possible but I was kept informed of what was happening, and able to make a choice of a new laptop in a reasonable time(30 days) I was given excellent support in making my decision -- good understanding of my needs, absolutely no hint of sexism or agism involved. I dealt with about 6 different Geeks and every one of them was helpful and supportive. Have already recommended the service to several people.

“This laptop works well for everyday tasks. The 15-inch screen looks good and it runs smoothly for basic use. The only downside is that the battery doesn’t last very long, so I usually keep it plugged in. Overall, it’s a practical option for the price.”

Good plan at a good price! You get your money back on the first use of the Geek Squad.

The HP - OmniBook X - Copilot+ PC - 14" 2.2K Touch-Screen Laptop - Snapdragon X Elite - 16GB Memory - 1TB SDD - Meteor Silver- is a great laptop as to performance and excellent battery life. Only two down sides 1. the win11 24h2 Ver will not allow printers to be installed using their own drivers only use the installed ms driver. This means Label printer like from Dymolabel can not be installed as windows will not all its drivers to be inserted into the "list of printer drivers" need to select the printer driver for the physical printer; 2. must manually set the dpi in the printer setting to 600 as the default was 300, in order for bar coding to be printed so scanner can read it correctly. do not use co-pilot so not an issue it was missing.

Value, faster respond and solutions to resolve. Very easy process.

The protection is a no brainer. Laptop needed to be fixed and I didn't have to drop any money

This protection is definitely worth the price. If you ever have a problem, all you have to do is contact them and they can help.

One of the things I really appreciated when buying the MacBook Air M4 was Apple’s warranty. From day one, I felt completely supported. The coverage is clear, and their customer service has been excellent. I had a question about the charger and they helped me quickly, with no hassle or long waits. Plus, the option to extend with AppleCare+ is a big bonus. Knowing I’m protected against accidental damage or future issues gives me peace of mind. It’s totally worth investing in a device like this when you know the company truly stands behind it.

These experts are so great, especially in the in-store people. They really know what their stuff and they never make me feel dumb or rushed when I bring my devices in for help.

The accidental protection is one the best things offered through best buy. And the best thing is I don't have to deal with a third party I just go to my local store and they always have fixed or replaced the electronics that I have purchased with the this plan. It is well worth the price as it covers everything. I was sold on it years ago and have continued to purchase it ever time I buy new electronics.

I have not used it as of yet but think i am gonna be have to bring my computer in to get it unlocked. Can't figure out what I did. And can't seem to get it unlocked.

Thank goodness for Geek Squad! I can't remember how many times I've said that to myself after an unexpected break, drop, tear, or malfunction...but it's too many to count! They've saved me and my devices lives time and time again. I currently have the three year protection plan on my 2.5 y/o laptop, whose screen just broke a few weeks ago - and I'm so relieved I chose to purchase it back then. There is nothing worse than having a damaged product you love, with no way to repair or replace it. And no matter how safely you protect your things, or tell yourself nothing bad will happen to a brand new device...accidents just happen. I highly recommend purchasing some form of Geek Squad protection plan along with basically any product that you care an inkling about. I've regretted some purchases over the years, but never Geek Squad! While the pros are straightforward, and listed right on the site, one thing I still like to point out is that Geek Squad can be carried onto the next owner - so even if the device you purchased it for eventually gets regifted or becomes a hand-me-down, the protection plan gets carried down with it. Pretty neat! So yeah. It's just an essential thing to have...especially for someone like me, who thinks of their devices like their children (lol!)