Customer Ratings & Reviews

I was concerned about some new features on my laptop, and the staff were able to walk me through setup and usage. They helped my rectify a few minor issues with the battery and charging as well. Really knowledgeable.

I have purchased a warranty with all of my computers and electronics and the Geek Squad always provide excellent service. I have no doubt or concern about dropping my equipment off to them for service. Well worth the money.

How can you buy a $1400 laptop, and not purchase the Geek Squad warranty? Just the fact we have this coverage is saving me from some hair loss.

This was an easy decision thanks to (Ash) the associate who educated me on it. So many benefits that come along with coverage so I would highly recommend to any Best Buy regulars or bug tech buyers.

Definitely needed to protect your device. A must.

The warranty covers almost everything. They thoroughly explained everything to me and answered all my questions.

The geek squad have been just a moment away. If I had any issue they answered my question quickly and concisely.

Love having the support when I need it! I highly recommend purchasing this when buying a laptop

I’m glad I purchased the 3 years of additional protection for my laptop because it gives me peace of mind.

Warranty always recommended I’ve bought things other places had a problem had to mail in most things at Best Buy you go grab a new one worth the money

The Geek Squad is amazing, I brought in my laptop for a "tune up" and the team cleaned it up and updated programs as needed. Brought in the laptop again after 1 year to have Office 2019 and Webroot, again the team did a great job.

Excellent service the team were amazing and fixed my issue in an extreme timely manner

Very helpful and very timely response. My laptop wasn't holding charge and the keyboard wasn't working properly.

Had to use this to repair a laptop, A must have for those unexpected errors or.... who know how that happened? Get this or beware. Don't be left out in the cold with a dead pc.

Great coverage for my laptop. Peace of mind. I like the help

I have had this protection for my last computer and when screen went black they fixed it in a timely manner as I needed it for school. Have not had to use with new computer but I know if I do they will do a outstanding and timely fix.

LOVE this little chromebook. Has a great battery life, easy to use and take with you. My ONLY complaint would be that the keys are white and the imprint a light gray so they are not necessarily easy to identify, would be better if imprint was black.

The accidental protection is a must. Had to use it the first for a broken chrome screen. They were not able to replace the screen so I got a full refund to use towards the purchase of a new

The best part for laptops and I recommend everyone to buy it

Very good service quick and hassle free process. Repairs done in a timely manner.