Customer Ratings & Reviews

Best Services and I love this Chrome book. I am buy all laptop and TV from here.

Recently made a purchase online and had a issue with item received whet into store and spoke to accosiate and manager and they was able to correct and fix issue and was good about making sure i was satisfied with outcome

Haven’t used the service yet, but it’s good to know that I have Geek Sqaud behind me to help me with anything I come across Worked with Geek Sqaud before on several occasions and they have always treated me well. Geek Sqaud is the top of the line business for computer repair and advice.

I haven't had to use them yet with this but in the epast great experience

I was immediately guided to a knowledgeable and friendly staff member to buy my new Dell laptop.

I would like to express my gratitude to the Geek Squad for their exceptional service in resolving the issues with my watch. Their expertise and professionalism were truly commendable. Thank you, Geek Squad, for your outstanding support!

Is a super important tool for the computer. At the moment not have to use.

I absolutely love my accident policy with the Geek Squad! I have two teenage boys and accidents happen. It is wonderful to be able to drop it off and not stress about when things get broken. They have been very polite and easy to work with. For the most recent repair the service center sent it back two times with issues remaining, but the local store was great to work with and made it as pleasant as possible.

always super helpful, feels good to know i dont have to worry when i have issues

I spilt hot green tea on my keyboard. So I called. Sent the unit back to Best Buy/ Geek Squad. Then I get an email at 11PM on a Friday night telling me: "The costs to repair your product have now reached your plan's maximum benefit amount. This means the terms of your plan have been fulfilled and your Geek Squad® Protection Plan coverage has ended." So, am I getting a replacement or a store credit? I don't know. It doesn't say. The warranty says it could be either/ or. So I guess I will spend my Saturday morning, or my Monday morning, calling and chatting my way up the information food chain so I can find out what is or is not going to happen. This type of notification without all the information is a total fail for Best Buy and Geek Squad. There is really no excuse for this. Don't get me wrong. I appreciate that, (at least I hope), that I will get a replacement or store credit. But I have no idea which. Am I looking for a computer to be delivered? Do I have a store credit floating out there somewhere? And just when exactly will I find out this necessary information? This info should have been in the email I received at 11PM on a Friday. Stay tuned. Let's see how they handle this. Will I ever know? Will they even care. Jesus, take the wheel.

It is an excellent laptop and has excellent service. The laptop was delivered quickly and with due care. The staff was also very supportive and careful.

Delivered with care tv came in good condition and it came quick

Never really used it for anything so, it’s probably good

I already submitted a review for the 3-Year Accidental Geek Squad Protection. I will say this is a must to anyone that purchases a laptop or computer (or any electronic) even if you may not ever use it. It is just an added sense of security to keep you at ease when owning any electronic.

My MSI laptop had a major problem with the fan. It was constantly overheating and the fan was unusually loud. Took it to Geek Squad and walked right out with a laptop working like it’s brand new!

This is for anyone who doubts the value of the accidental Geek Squad protection. I had my previous computer for a couple of years. I brought it to my daughter's house where I worked on a project at the dining room table. My granddaughter came by just as I was typing. She tripped on something and dumped a whole glass of liquid into my computer. Amid the shattered glass, and puddled floor, were her tears. But any tears I might have felt, never came to be , because Geek squad came through for me and when they couldn't fix it, they bought me a new one. Yay!!

Like having my computer protected for decent price.

So far I havent used the Geek Squad but the way I read it. It will cover alot of things for their Chromebooks

Always worth getting especially if you not tech savy they also come to your home. Helped a lot when mom used, I don’t like how scammer use geek squad to gain access to people computer and hold for ransom.

Great protection coverage especially for college students