Customer Ratings & Reviews

Must have for any technology product. I do not regret purchasing

had trouble with our computer and they fixed it, or maybe they had to send it off, either way it was fixed

It great to have peace of mind and know that you are covered

Not had to use and I hope I don't, but nice to have it.

Agent at North Fayette Pittsburgh was not knowledgeable at all. Took my laptop andcsent to service center when laptop was still under manufacturer warranty. Now they want to charge for the service. Have bern trying to contact Geek Squad manager for over a month. Left voicemail, 2 messages, and an email. Still no response.

Recommend on any high dollar purchase, save the headache

The device works very well and is highly recommend

I never buy an electronic without their accident protection as it is fabulous protection.

Good protection overall and can adjust for how long

Can never go wrong with a little extra protection. Works for me !

The keyboard on my son's laptop quit working. it was under a two-year service coverage. We took it in. They had to send it off. At first we were told it needed a new part and it was in stock. Then we were told they were waiting on a part and it would be a week. Then we were told if it was not repaired within 30 days of when it arrived we would get a replacement. Then I got a text message today saying we were approved for a replace and to schedule a consult with a link to the site. It was not clear where to go to schedule a consult, so I went to chat. Told the rep what I needed. We got disconnected. Tried again. The rep had my email address and asked for the repair order number. I could not believe that information would not show up on my account. Asked to have someone call. He gave me a number to call. I called. I was told that there was accidental damage to the laptop and it could not be repaired. He could not give me any additional information. I had to talk to the store. He gave me a number and when I called it, I ended back at the same place I had just talked to. This guy was actually trying to help me in my frustration. But the bottom line was, I had to go to the store and he would have to schedule a time. My son decided to go there after work since we live 30 mins away from the store and he works 5 minutes away. They could not tell him anything because their system was down. I sure hope that Geek Squad did not damage the laptop beyond repair while they were supposed to be repairing it.

The geek squad is great! They take care of everything and you leave feeling great!

great product for me. and I really like the geek squad.

Always like to have coverage on computers just in case.

Always best to cover electronic, good investment to have

Love having peace of mine . Appreciate that a lot.

Good to have a backup plan when one needs it, so i jave this in place for just that

My Mom always said, stay protected. I always listen to my Mom. always buy the warranty.

This protection plan covers everything, no questions asked

Great value, worth it, great experience , glad I bought it