Customer Ratings & Reviews

Needed a warranty just to make sure that my husband will like the product - which he does! Great price and coverage!

The Geek Squad service plan is worth every penny, if your store has a good geek squad staff. They need to have reps who speak clear English with no dialect since this is technical discussions

Glad to have the peace of mind, hope I do not have to use it.

I love using Geek Squad, I worked at BBY for a while and even after I left, I ALWAYS get the geek squad and accidental coverage.

Great job guys great job guys great job guys great job

Black Tie warranty is the best thing Best Buy ever did I just wanted to shout out a Thank You to Geek Squad because without them this would not be possible keep up the good work ladies a gentleman . Thank you for your protection and service

I love it. Best Buy def always do the right thing.

Guys where awesome on the geek squad attentive service all in when I needed to do my service on the lap top on general … super duper service!!!

I will love to see how can cover my cámara is not working not more from not where so I will go today and see what they can do ☺️ because I need it for my online classes

I didn't actually need to use this but I wish I could because I kneeled on my computer and now I can't use my geek squad thing.

Had a laptop diagnosed for problems and in a short visit it was fixed

I originally bought this because someone I work with used to work for best buy and swore by it. Used it for a screen repair had it back after about a week. There was a problem with the operating system geek squad worked with me and got me into another computer. Highly recommended it covers everything.

I haven’t had to use them yet for my recent purchase, however for pst purchases they have been great!!

we always buy from best buy when comes to electronics because its the best way to keep them in good shape

Have been satisfied with the protection for many, many years. Most of the time i have things taken care of first call, I have had a couple of times over many years that it did not happen with first call but still love the program

I always get a protection plan on technology because I actually had my TV (flat screen) start showing black spots during the warranty coverage and they gave me a brand new one because they couldn't fix it. Must have!

Best thing to have if anything goes wrongnyou go to Best Buy and there Geek squad is there to help you with any problem that arises.

Comes in very handy. Definitely get it, unforeseen circumstances require expert advice.

Brought the insurance. Didn't use them yet for service

The agents fixed my computer within no time! Highly recommended geek squad! The are the best in the business!