Customer Ratings & Reviews

I added this Geek Squad service for my daughter's laptop computer. I think it is the best choice to have it protected.

Thankfully have not had to use this, and hope never to. 4 stars because I can't honestly say what the customer service is like.

Geek squad is important for any device, their service is great and it's a no hassle way to keep your devices working properly

That’s a good price for protection and a great laptop!

Haven’t had to use it yet. But I’m sure it’ll be a good experience.

I would highly recommend for anyone who buys any kind of electronic electronic equipment or computer. To get the Geek Squad Service added to your bill. Because you never know what might happen to your merchandise once you leave the store. Then you have to pay extra money out of pocket to even to get them to look at your computer. Then you will have to pay for them to fix it. If you have the Geek Squad you don’t have to worry about paying out of pocket.

These guys are great!!!! The geek squad is a force!! They tried there absolute best to fix my laptop in a timely manner. And when they couldn’t they were very communicative and sent multiple texts every step of the way to inform me of next steps. Got a replacement because I had there warranty and everything was so smooth and easy. I’m freaking ecstatic that I can play my favorite games again !!!

The plan is totally worth it. A no brainer, really.

I got a laptop. The people there were wonderful and so helpful!

The. Protection. Plan. Is. A. Great. Option………………..

The agents sent out my laptop to be fixed, but as it was going to be more expensive to repair than was worth it, I was refunded for my laptop instead.

Affordable for the protection. Covers most issues that could arise.

The process of getting a replacement or repair from Best Buy Geek Squad is very easy and carefree. You can either schedule an appointment online or over the phone. Once you have scheduled an appointment, a technician will come to your home or business to diagnose the problem. If the technician can fix the problem on the spot, they will do so. If the problem is more complex, the technician will take the device back to the shop for further diagnosis and repair. I do this with any major purchase from Best Buy. Manufacturer warranties often require you to return the unit before they repair or replace the item with a refurbished one. The process can take time. Best Buy is quick and easy.

When my computer accidentally dropped I was able to bring it in store without having to pay extra to get it fixed. They were very helpful

Best buy is the only store that i know that they wont fail with their protection plan

Absolutely love they have this service available for purchases, life always happens and you never know what may happen

So far so good.have had problems with my kid breaking screens but never a problem with geek squad repairs or service. They’ve always gone an extra step to make sure they’re accommodating my misfortunes understandably.

Yes, they come through and are helpful when you need it

Simple and easy very cheap very Worthy guaranteed satisfaction in my opinion

Sure, Geek Squad is known for its tech support prowess. They offer a wide range of services, from troubleshooting computer issues to setting up smart home devices. One of their standout features is the 24/7 support, which can be a lifesaver when you're dealing with tech problems at odd hours. Their team is knowledgeable and patient, explaining things in a way that's easy to understand. However, their services can be a bit pricey, especially for one-time fixes. It's best to consider their total tech support membership if you frequently need tech help.