Customer Ratings & Reviews

Have not had to use it yet but use them in the past. Always helpful and very knowledgeable when I need them. Have this again for another purchase review will be the same every time. They are great.

I don’t believe in most aftermarket warranties. But Geek Squad warranties are the real deal. I always purchase one with laptop purchases because it’s hassle free and they don’t quibble about replacing or repairing a laptop with that warranty. I have not had to use it on my son’s college laptop, but the peace of mind of anything goes wrong is good to have.

it's nice to know your covered if anything unthinkable should happen. And with the insurance its just a waiting game

Used the warranty on an issue with my son's chromebook. It has a tiny dent on the top cover pressing down on components causing the screen to have vertical colored lines. I explained the issue to GeekSquad, and they submitted the ticket and provided a mail-in box. It took just over a week on return of the unit and it works just fine. Nice to have when it is being taking to school my a 6th grader every day!

A very nice peace of mind when you can ensure that no matter what happens to your devices that Geek Squad has it covered.

I absolutely love using geek squad. We have used it for years. It has better services than other stores that deal with electronics. We have kids, so they manage to do the dumbest things, then we have a great opportunity to replace them.

Amazing device. Does everything I need it to and more! Would never buy another brand after owning this. definitely RECCOMEND!

I will never buy anything over $200 from Best Buy without also purchasing the geek squad warranty. It’s just not worth it to invest in some thing and not have the peace of mind to know that if you’re crazy son decides to throw a football at your laptop or vacuums up his bag of marbles, this geek squad warranty will cover everything. So glad that I got this because I have crazy kids... Who may or may not like to vacuum up marbles.

I never check out without the warrenty. Most products I buy, I buy it for my kids. Its easy to set up an appointment and Geek Squad make sure you understand everything and let you know what your options are.

They are wonderful people and was very helpful when I needed them.

Have a minor issue with my son’s new computer. We were able to schedule a Geek Squad appointment online super easily. It is for the next day so that is convenient since my son needs his computer for college classes.

The good squad was very helpful when solving my issues with my laptop. The staff were very friendly and helped me through the whole process. I had wrinkles in my screen and they were able to help me get that issue resolved. Would highly recommend this for warranty for everyone!

I haven’t had to have geek squad fix the laptop I purchased but I have had them fix my old iPod touch years ago and I really loved how well they communicated with me and kept me updated!

No chance to use it. But it is for my daughter’s Chromebook. Usually it is easy to use if any problems with electronic products from Bestbuy. No worries if need repair.

This service is definitely great to have, that is, if you’re not that great at taking care of your personal items. Just being blunt so take this with a grain of salt and don’t be salty. If you’re that person, then please do buy this 1 year service. It’s worth it! As for me, I have OCD when it comes to taking care of my electronics so if you’re like me then I don’t recommend this.

Haven't had to use it yet hope she don't . I bought just in case of user error if repairs should be needed I'm sure a best buy will be close to her collage.

Great insurance just in case our product need fixing

a good option to extend the coverage period of Apple Care.

I have never regretted geek squad coverage. My kids break laptops regularly and this is the only plan I would ever get.

Haven’t had to use this extended warranty yet but I understand that Best Buy protection products are in another class when it comes to honoring warranties.