Customer Ratings & Reviews

Haven’t had to use this extended warranty yet but I understand that Best Buy protection products are in another class when it comes to honoring warranties.

Again I hardly had to use this one so but it says the more reviews I write the more chances I have to win but I will look into it and I will see what it entails and go from there

So far so good. I’ve not had to use it yet for this item, but I purchased it as a precaution due to Best Buy’s warranties have always helped me when I needed them. I drop and break my laptops, cell phones, etc more often than I’d like plus I also have three kids. This plan is a must.

I had locked up my laptop, trying to download a program that I didn't realize wasn't compatible with what my computer was meant for..they took it right away and I picked it up the next day

Bought this to cover the wife's computer. Just to protect her online shopping.

Thank you for the amazing job you do every day. You are an important part of the team. You helped me with the right choice on the Alienware laptop and I have enjoyed it since last year October

Its a good product to add to any device you purchase

Excelent service Carefully The excelent technician

Dropped the laptop. Took it in and they told me itll be no problem. Good service

Service is excellent every time I visit and that is frequently staff is always friendly and knowledgeable

Im not sure what i am reviewing since the app didnt actually specify. The items i purchased were a lenovo legion laptop, the geek squad warranty, a gaming chair, a desk, and h&r block tax software. All wonderful so far.

The team was very nice and informative with helping me pick a good laptop for school

I purchased the Accidental Geek Squad Protection when I purchased my new HP Envy laptop. I figured seeing that I just spent all this money on a new laptop, why not spend just a little bit on an insurance protection. The Agent mentioned some of the items this would cover and I thought, well, why not. If I didn't have this I would probably end up needing it and it might end up costing a lot more for repair in the long run. This was a chance purchase.

I have only tried to use the Geek Squad service, so this review is based on that. I used the live chat feature to contact the Geek Squad right after setting up my computer. I asked for help with the lighting when I used the camera. It seemed like it should be an easy fix for someone familiar with the computer. I was told I would have to take my computer in for service, and was given a number to call to set that up. I wasn't interested in traveling 45 miles to the nearest Best Buy, so worked on trying to fix the issue myself. I think I have resolved the problem, but I would have appreciated some help without a two-hour travel time.

They are wonderful. Helped with my computer when had a virus

my laptop broke in the midst of covid. I was sent strong packing to send it out to be fixed. Took a while with shipping issues because of covid but it was fixed. Unfortunately it only worked for a while and same problem was back. The store finally opened by appointment only. After looking it over it was suggested I'd be better off with an exchange for a new one. So thats what I did. Im glad I took out the protection. They did what was best for me.

Excellent processor and touch screen works well my only problem is with the micrsoft office software. Once purchased its all Edge you cannot choose or have google as your search engine nor do you have google chrome which a lot of schools use for procturing with HonorLock for testing or homework submission. HonorLock btw is a horrible program it never works properly.

Purchased on my last laptop and it came in handy the battery lost full charge...had to have the battery replaced and specific keys got really worn and got them replaced. Did all this before the 3 year. They send out so it took almost 3.5 weeks before I got back but it saved me money.

Got my computer back up and running no problem get the protection plan you WILL need it.

Connect to my device it's part of my business information my web