Customer Ratings & Reviews

Have not utilize Geek Squad services so I cannot give a good or bad review

I keep getting the runaround and transferred from one person to the next. I am told that the 3 year accidental geek squad protection plan does not cover accidental damage. What a crock. $300. Accidental plan that does not cover accidental damage???????

Make sure that if you plan on getting coverage you get the one that covers EVERYTHING.

It definitely gives you a sense of security although it's really not necessary if you can reasonably take care of your hardware.

The Geek Squad person was a great up to install my new computer and walk me through new apps.

This was on our bill & we didnt even know we were purchasing until we arrived home

Protecting a device can be quite expensive. Should have free protection

Accident protection should not be expensive. Should be more economical

I guess it was work buying, it was purchased for my Grandson. Do not know if he ever used.

It covers 1 replacement from Accidental Handling. That's the only reason I got it because the manufacturer doesn't do this.

In home service option is great but I got 3yrs of accidental coverage total protection from HP for less than the one year with Geek Squad. I sincerely feel Best Buy loses major points on their value pricing when u add in warranty cost. Often times their warranty cost place the total price 15% above competitors

Had the worst experience with geek squad never again

Easy to install Works good recommend to anyone needing bigger screen

Seems to not know how to help over the phone. But in person interaction seems better.

I hope they are able to help when needed. The plan is costly. I have no used them yet.

Item is alright. I wouldn't not suggest it or wouldn't stiffest it.

Product is awful. It has been returned three time (counting this one). Repair lasted less than 2 weeks. It takes 2 weeks to get an appointment with the geek squad and another 8 weeks or more out for repair. I am demanding a replacement this time as the product has been broken and out for repair 90% of the time since we purchased it. It is a lemon. An the protection service leaves much to be desired.

Haven't used it yet but gives me a piece of mind incase something goes wrong

Haven't had to use this protection yet. Hopefully it will be worth the money paid.

Was purchased under false guise that it would protect everything, not just hardware, but the equivalent of a full bumper to bumper warranty. When computer stopped working, I was advised that it was a software issue and it wasn't covered under the protection I bought.