Customer Ratings & Reviews

Long waits for service but worth it if your device has a catastrophic failure.

I hope I never need it. But it is very expensive to repair a computer screen.

Do not buy this extra plan as it is a waste of money. If you buy this plus the Total Tech Support they do not tell you that once you bring your brand new device back to the store for repairs, that they deduct the cost of the repair from the plan. As always happens, the deduction will occur before the time on the plan runs out. So you are stuck having to buy items from another store to bring to them to fix the device they sold you. So disappointing. Never again.

These guys are terrible! Took my son’s laptop in 1st week of December, they told us they we keep us updated. I have t call every second week to ask for an update, every time I did call, I am on hold for 30 to 45 mins. Today is the 21 of January, 2021. I called again for an update and was old they emailed me on the 9th to come in for an instore credit because they can’t fix the laptop. The only email I got on the 9th was to tell me that they are still working on my son’s laptop! Worst customer service!!

I picked up a laptop that was sent out by Geek Squad. I spent over an hour because they misplaced the charger to my laptop. Once I got my laptop home, they still had a default password on the laptop so I couldn’t get into it. Had to go back the next day and waited over another hour because they had to reinstall windows.

Got the 3 year plan since that is generally the lifetime of a computer.

Biggest waste of money and Buyer beware. Purchased coverage for a chromebook. The chromebook fell off a desk and broke the hinge. The display works. Now they are asking me to pay additional $ 395.17 to replace the lcd display. The display worked fine when I turned it over to them. I have been on the phone well over 1.5 hours. The warranty only covers to a specific amount. I purchased the 2-Year Accidental Geek Squad Protection. They do not honor their own statement " If you accidentally damage your product while handling it, we'll take care of it. Enjoy peace of mind knowing that you're covered if the unexpected happens."

The first computer broke this is the second one so we had no choice to buy the assistance

the agent add the protection to my Laptop and i Have been renew it for the past three years

My computer screen cracked. took it in for repair. all good a month later battery started giving issues. took i in for repair they told me they could not repair it i need to make an appointment even thought i made the purchase on line. So they could assist me went to the store waited 30 minutes after my appointment time for them only to give me a gift card and told me to go pick something out. So they updated version is more $$$ plus i have to pay another the 199 for more protection. on the new device. They no how to get you.

the geek squad black tie protection is better than most of the brand service and more convenient to redeem.

Had to get it with kids in the house. Haven’t had to use it yet

I don't remember what I got this for. I didn't use it.

I hope they'll be there for me when I need them. Had previous repairs not work so well...

some times seems you have to wait in a long line, wish they had more workers! over all satisfied with our geek squad.

HP has the same thing with added protection for theft and it's less expensive

I've had my computer in three times for the same problem with the sound, and it still doesn't work. It's been an issue since I purchased my computer last year. I've talked with some really knowledgeable and courteous tech staff, but they don't seem to coordinate well with each other. The last time I came in, they did the very same work they'd done the time before expecting a different result, though I've had LONG talks with them each time.

I had an issue with the laptop I purchased, I 2as told by Geek Squad they could ship my laptop out which could mean a 6-8 week return or replacement. But the plan did not include them fixing it in store, that it would be an additional charge.

Good warranty, wish it could've been for another year at that price though.

I hope to never find out if it really a good product, I am usually good at not breaking things, but you never know