Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11924 reviews
(11,924 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 3 out of 5 stars
Useful product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gives peace of mind that ones laptop is protected.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Policy changed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad has changed how they repair and/replace the items purchased. They repaired one of my items then gave me a price after repair. They didn’t give me an option. This is not correct.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 3 out of 5 stars
Acworth location has bad service and attitude
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Online account why we can’t review our 2yr protection plan receipt
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Rascal squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok never had to call them.xxxxxxxxxxxxxxxxxxx
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Geek Squad $$$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive accidental insurance is, but I guess necessary
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Protective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never had to use it umyet but glad its available for protection
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Not needed by me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT is my job. So, I do not add this but I do recommend it to others.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Bought it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You kinda have to buy it. Otherwise, you will be out the purchease price
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used the protection, so I'm sort of feeling like I wasted money.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Insurance is worthless. They don't actually fix anything. I sent in my laptop. They told me that they had to change a part so that's why it was taking them 2 weeks. I got it back and it was the same. They also didn't fix the exterior which is covered and I asked them to do it so who y'all playing? Don't get the insurance. Don't get an HP. Don't shop at BestBuy. I've always had problems with their insurance. THought it would be different for how expensive it is.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm sorry to hear about this poor experience and the inability to get adequate assistance. We appreciate the feedback and will utilize it as best we can. We hope that you'll give us another chance to better serve you in the future.
Rated 1 out of 5 stars
It was supposed to be for 2 years. Feel misled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased this item I was told the protection for this item would be for TWO YEARS. Never was it mentioned that if you actually have to use the protection that it would then no longer be available after one use.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
I woukd buy it again. But things you should know u
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If your laptoo needs repair it wilk take about 2 weeks. And if it needs replacement they credit cost of device but not the extra insurance. You have to pay again on the new device for the insurance.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Geek Squad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have never had an occasion to use Geek Squad service.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
It can be much better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too pricy compared to many other services. They will give you a refurbished device once you turn yours in, eventhough normally you would expect a new device for the money you are paying.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Not as inclusive as you think
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with this service. I can't say it's never useful--I once had a laptop that was able to be replaced after a roommate spilled all over it and fried it. However, with this current protection on my [problematic] laptop, I have found it to be useless. My laptop was overheating and they charged me $80 because they had to ship it out to be fixed. Sure I didn't pay for the parts, but the whole point is to have this protection to save money. On top of that, they did nothing for the crappy wireless card.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Good, but not worth the money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Bluetooth mouse is good, but for the extra money I paid the battery life should last longer.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure since I have not used this yet but I am sure it’s great
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warranty definitely comes in handy because things happen
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Jeff g
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is a little slow but they eventually are good
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Nice to have, just in case
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had to use it, but it's nice to have just in case I need it.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friend