Customer Ratings & Reviews

This plan has been outstanding. My son is hard on laptops and this plan has saved the expense of repair or replacement on several occasions. If the computer is beyond repair, which doesn't take much damage, the plan give you a credit of the full original purchase price to use for the purchase of a new one.

Easily obtained when in store, employees were more than happy to help, easily added to account, now insured!

Always a good thing to buy! You never know when you’ll need to use it!

Geek swaud provudes reassurance in case anything happens with your devices

Son went off to College as a digital media major. Bought him a highly recommended laptop (per Best Buy employee) did everything they (BB) promised us but died on our son the first year. Burned out fan not repairable. Replaced old laptop with a brand new one. Two years in with new laptop never regretted purchasing the extended Warranty. Thank god I rethought the purchase.

This protection makes me have the laptop usage to be real good and we can have this protection plan for good

We had made a purchase of a previous laptop and bought the protection for that computer. Best investment ever made. The laptops fan was defective. Geek squad sent it out and had it repaired for us in no time. Would definitely recommend the extra purchase

This is a great addition to have to protect your electronic what a deal

it is perfect every thing good except get in hot at the bottom i don not know only my laptop or all of them do i have to get refund ?

Haven’t had to use as yet, but glad to have this availability. Haven’t used very much as yet but, starting classes so expect to have questions & hopefully few, to no issues.

The protection plans that I have purchased on my 2 computers give me great peace of mind, that IF anything goes wrong, I will get help. I am a college student, and have one computer for school and one Chromebook for home use. I have plans on both. I feel very safe knowing I have help and basically insurance if something were to go wrong on either expensive (to me) devices.

Awful experience. Was told by an agent that I would get a price match. Agent disconnected after I paid full price prior to the refund. Contacted BB after, told again the price match would be done. Someone later emailed me from bb saying that they would not price match after all. Order was never shipped and yet to get a refund.

I had this Accidental Geek Squad Protection on my former computer, and there were two construction failures on it. Geek Squad stood by the protection both times, but the 2nd failure required a part that didn't come in for over a month. Best Buy stood by their warranty and replaced the computer. The service is somtimes slow.

Hopefully we don’t need to use it , but just in case I purchased it.

Best purchase by far, I was an HP consumer but have switched to ASUS due to its better processor and CPU

I like the protection and have always gotten for all my purchases at BestBuy. The one year ended and now they do not let you renew the geek squad protection. Sad. It's a great product for the consumer but I guess company loosing bucks so discontinued it. Make sure you ask questions and make sure before purchase. I would still recommend cause its a great plan.

Bought a protection plan for a laptop . Glad I did , laptop was damaged and they replaced it with a brand new one . Only thing is it is good for one replacement. Bought a one year insurance but it expires when product is replaced .

had an issue with my laptop shortly after purchase. Something minor but I couldn't figure out why my computer wouldn't install windows 11. I took it back and they had it figured out in about 5 minutes. these guys know what they're doing. 100% worth to buy protection because it covers almost everything.

Love this option. Very convenient and it's right inside the store i already shop at. Well worth it and not that expensive!! Totally recommend and they set up my laptop for me after purchase to get me going...

The quality of this laptop is great. I was skeptical at first when purchasing but after using it, I must admit that it is above my expectations!! Affordable and reliable!!