Customer Ratings & Reviews

Super easy to use and get set up on my device along with being able to use it in the future. Thanks BestBuy!

Great job guys great job guys great job guys great job

I always go to Geek Squad whenever I have issues with anything. They are so friendly! Super knowledgeable employees and they walk you through the whole process!

Havent had to use this yet, thank god. But you definitely want to have this with any computer or electronic device. Took a laptop in that didnt have a protection plan and they wanted 200 just to run diagnostics on it. So i believe it will pay for itself the first time i use it.

Haven't needed it yet but glad to have it if I do.

This has shown to be a great service to include with the purchase of my new laptop. I feel more secure about the purchase with it.

Computer was defective and the screen would not come on. The laptop was purchased 1 month prior. But the geek squad was able to get this sent out and repairs very quickly

I haven't needed the Geek squad yet but I know from past experience that they know what they are doing and do it well and fast. I had an issue with a hard drive in the past. I thought my data was lost forever but they didn't give up and I got back my precious pictures. I'm so grateful.

Bought protection for a replacement computer after my son broke his first device. I knew accidental damage would like occur, and I'm so glad I have protection this time.

I haven't had chance to use thankfully but I do have a kiddo so I'll probably need it later on. The person who helped me check out was super informative about it.

Gives me piece of mind knowing my laptop is covered

Wife love it she uses it everyday everywhere easy to hold and fold great keyboard

Glad we bought it. Had issue with Labtop recognizing USB plug. Carried to best but. She got to it immediately and was ready to go on under 10 min. Very satisfied. My daughter uses this in college so being able to go to any best but for service is great.

Insurance can be costly especially in these trying times. My computer is working great, I like all of what geek squad offers. I just hope that it pays off in the future. Thank God I haven’t had to utilize this insurance so far.

I can't really speak to the actual fulfillment of the service, however I can say that the peace of mind that comes from having a protection plan (on something that I could not afford to buy a replacement for) is absolutely worth it's cost if the item is important. There's my rant.

I have had to have my computer in to remove viruses. They were able remove them within a few days at the local store, without having to send it to the manufacturer. Enjoy having that safety net in case I run into a major issue during my busy times of the year.

This is a must for anything you carry around with you, if something happens to it besides it getting lost you bring it in to the geek squad and they take care of everything, I havn't had to use their services in a bit but its nice to know that they are there if anything happens to my laptop

To be honest, I don’t know what exactly I paid for, but I think it might help me. I don’t understand what these guys are supposed to do for me and for my laptop.

Good to know I have this extended warranty. I couldn't get the extended warranty offered by Asus on the laptop I bought from Bestbuy. Asus excludes laptops sold by Bestbuy from it's extended warranty program; which can be the same length and approximately $200 less.

Why does the warranty start on day 1 instead of the day the manufacturer warranty expires? Doesn't make sense. For this chromebook it has a one year warranty, so Geek Squad warranty should start on day 366. That'd be common sense. Based on previous experience with this protection on a different Lenovo Chromebook, I hope this one protects me better than that time. When I bought it previously, the BB employee told me that if I have any issues with it that they'd very likely just replace it when I brought it in (said that manufacturer won't do that but we will). Yeah they don't, they sent it in and it took a while to come back. That's fine but it didn't last long before it broke again and by then the warranty was up. The issue was a bad keyboard sticking on top row. I treat my technology very well, not around kids, so I think it just wasn't fixed well the first time or had inferior parts. I bought it again for this Chromebook because I needed some coverage in case something happened sooner than later but time will tell.