Customer Ratings & Reviews

Geek Squad Protection is the best. If you have a damaged product they either send it for repair or they let you exchange the product. Definitely a great investment in case something is damaged. Only thing I say is that you have to buy another protection plan if you go to geek squad once.

I have had geek squad protection with all my laptops for the past 15 years. They always repair it when it breaks (though it can take a few weeks sometimes). If they can't or it has broken to many times like my last laptop they give you the amount you purchased it for to go towards your next one.

Worth the extra price for a peace of mind, considering the purchase was for a middle school aged boy.

Worth it for major repairs but if you need something minor that would be covered it's a bit inconvenient. You have to schedule appointments weeks out to even see them for something minor then they need to hold onto your device because there's no way to pre-coordinate the parts you need with the experts before you see them. The extended waits to schedule, then for them to order parts you could of figured out at the start together makes it easier for their employees but at the expensive of the customer. Example: Laptop I purchased needed a new W key and I wanted to make sure the store had the part when I showed up because I can put the thing on myself and it would of been covered by this plan but I ended up just ordering one myself online because it was two weeks to before I could see someone at a store and they refused to talk to me about parts or the issue prior to that meeting. Then at the store I would of had to wait for them to order the specific part after waiting two weeks to see them.

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I trust the GSP to repair my devices. I feel their training is very good.

This plan is for the 3 year accidental protection. If you are most likely to have accidents with your device or if you have kids or pets that mess around a lot. I would recommend this. Other wise if you keep your things safe or don't use it don't often, I would say you won't need this plan.

So far, so good. The one time used, the machine had to be returned to the factory for repair. Guess it is what it is.

Awesome service. I arrived quite early for my appt and Caleb handled my issued quickly and effectively and explained everything well to me. Thank you so much!! You rock Caleb!

The Geek Squad has a team of extremely knowledgeable staff who are also good with normal people who do not know all of the "tech language" of today. They talk with you to determine/assess your needs/problem and are then able to fix it! Also extremely "people friendly" in the process! A good experience overall!

All worries were erased when I took my computer in. All of my questions were answered And i felt more confident with my purchase

This will make a great difference and help me feel more secure should any mishaps occur with the computer

Service was excellent. Representative was curtious and helpful.

Love that we have this protection just in case!! I always love to have a backup plan and this is so helpful it gives me peace of mind!

Because of this insurance is the reason why I get most of my stuff from Best Buy this insurance is very excellent and no hassles with filing a claim because you take it straight into Best Buy any local Best Buy or any Best Buy you want to go to and they will take care of you

I’ve only had to use this once, because a key was missing off a chrome book. They took it and shipped it off and replaced the whole keyboard and shipped it back to the store. I just had to go a few days without the Chrome book.

I needed a laptop for work reasons so I stopped to Best Buy and bought this great laptop on sale great price and great product

Protecting an expensive investment is always key. Geek squad is pretty good at fixing issues though they take a long time and tend to send your item out than fix it in house. If they send it out your best bet is to buy a loaner pc and return it after lol cause man does it take awhile.

I exchanged my laptop, after one month, because it overheated in sleep mode. Geek Squad was great to get me another at the store that day. They’ve installed my stuff and been there on the phone for me. Love them. Recommend them

Geek squad is the best. Makes me comfortable when my son carries his laptop back-and-forth from his apartment to college. If anything ever happens, no matter what it is with the accidental damage plan. They take care of it. Takes the worry off of having to buy a new one during the plan coverage