Customer Ratings & Reviews

Self explanatory, but Geek Squad is amazing with their support! Kind, communicative, and always working hard to find a solution!

The agents help me with my computer and led me to learn

I had a problem with my imported files. The geek squard was able to assist me several times and solve my problems from auto cloud storage to cleaning my computer and even turning off AI

Like Love It Best I’ve Ever had

Geek Squad did an excellent job installing my washing machine. The technician was punctual, knowledgeable, and made sure everything was working perfectly before leaving. Highly recommend their service!

Purchased a Lap top Asus Vivio Worked great for a short time till it was sadly stolen from my suv I was barely getting used to navigating a laptop since I have not been on a Laptop or Desktop in years . Now I am paying for a laptop I don’t have sad I know Ty .

Who can't use even a short term protection on an item bought? I know I like the piece of mind.

Haven't had to take advantage of the extra warranty yet, but if I do it will be well worth the money

This is a most have because I had 2 laptops since 2016 that kept causing problems and had spent a lot of money on repairs. I got fed up with laptops messing up every time so hopefully if my new laptop has issues it be within the extended warranty .

Your Best Buy associate named Tommy, who sold me the projector, was great, helpful, kind and patient. He also sold me a great project. We love our projector and it's lumins are more than sufficient to project brightly and well.

Came in handy!! My kids messed my mouse up a few weeks after I made my purchase.

The geek squad service is awesome. If I have an issue with my product, I don’t have any problems either trading or getting a credit to buy something else that I want or need.

Best laptop lite weight and strong. Not heating mush and no sound

Excellent value, although I never used the service. It definitely provided a peace of mind.

Purchasing The Geek Squad protection is one of the best things that you can do when you get a device particularly a laptop from Best Buy almost every single year something happens to my laptop there's some type of malfunction with it and I have to send it in for service and there's been instances where they said they couldn't fix it so I received a credit which is a gift card towards the purchase of a new laptop the only thing that I have to do is buy a new warranty and pay the difference. I received the full purchase value of the computer so that I can get a replacement One,annoying thing I is having to bring your computer to Best Buy and it even doesn't matter if it's a small issue they have to mail it off and it takes about 2 to 4 weeks to get your device back that's a little annoying but I'd rather have the the coverage instead of the expense and hassle of trying to find someone to repair my computer or if something malfunctions with it after the manufacturer warranty having to purchase a brand new computer 100% out of pocket so this is one of the best things you can do. make sure your manufacturer doesn't have a warranty that's comfortable because sometimes it can be a little cheaper I found out when I purchased my new computer that the manufacturer had a similar warranty but was significantly less just a FYI so make sure and you still even if you purchase the computer from Best Buy in some cases you can still purchase the warranty you can purchase the warranty separately and I believe if you don't purchase your accident coverage right away you still have 30 days to get it so but you know you don't want to play with it just do your homework but coverage for your device is important

I needed to use my Geek Squad plan for the first time and I am so appreciative for the service. My laptop won't turn on. Initially, I was told they'd have to send it off for 2 weeks but rep took to back to see if she could fix problem and she was able to. Thanks so much. Can't afford to be without laptop for 1 day. *-*

This is my first laptop purchase. I was happy with it, except the battery didn’t hold a charge very well, and somehow I lost my operating system (let someone borrow)and now waiting for it to be fixed. I am happy with my purchase. Just taking awhile for manufacturer to fix.

Whenever you require, they are ready to attend than you in advance for your service

++++++++++++++++++++++ good ++++++++++++++++++++++

When ever you buy a electronic product get the Greek squad protection it is well worth it