Customer Ratings & Reviews

Great purchase will search for similar in the future

Good service when it comes to electronics love the helpfulness

Versatile between laptop and tablet. Awesome touch screen.

I have used the service for my laptop screen cracked hinges a couple of time with $0 payments

Great comfort with accidental damage protection for my new laptop. Haven't used it yet and sincerely hope that it is never needed, but it is a great comfort to have the protection there if something bad happens....

Good peace of mind knowing your taken care of nice people

I needed the protection for my grandson. I don’t trust the internet.

Necessary because is for my grandkid. He is 10 year old.

I don't always purchase extended warranty programs or plans, but decided to purchase one with my Surface Pro 4. Over time the pro got a dead pixel so I returned it to get fixed or returned or whatever they saw fit. Turns out they were going to send it to Microsoft and Microsoft would send them a refurbished one and then they would call me and let me know to come pick it up. I explain to them that I work with this computer and I could not or would not be without a computer for some undetermined amount of time. They decided that fulfillment of the extended warranty plan would be a complete reimbursement of all monies paid to the Surface Pro 4 initially. Then I could choose to buy something else. I have to say that this Best Buy on University Drive in Huntsville Alabama truly excelled in customer service. They did not have what I wanted and I couldn't be without the computer so they refunded me the original purchase price minus the extended warranty of course and sent me on my way. You had best believe I spent my money at that store that day and while they did not have the Surface Pro 4 that I wanted nor one big enough for me, I upgraded to a Surface Book 2 15 inch.

I always get the geek squad protection because it comes in handy with kids in the house. my last lenovo yoga my kids dropped and i just took it to the fine people at Best Buy and they weren’t able to repair it but they replaced it with no issues

You need to get this if you have a clumsy daughter like mine. She dropped her computer down a flight of stairs. It was very broken.... they fixed it no issues. No charge than his i got the protection.

I would highly recommend for anyone who buys any kind of electronic electronic equipment or computer. To get the Geek Squad Service added to your bill. Because you never know what might happen to your merchandise once you leave the store. Then you have to pay extra money out of pocket to even to get them to look at your computer. Then you will have to pay for them to fix it. If you have the Geek Squad you don’t have to worry about paying out of pocket.

Great...store reps all made sure I was comfortable with my purchase

Always purchase a protection plan, especially when you buy for children anything can happen.

Haven’t used it yet but just knowing that if anything were to happen it would be covered is nice to know

Haven’t used it yet, but knowing I have a safety net makes me more comfortable. I had a previous laptop that I spilled a drink on and it fried it. I had no protection plan then. So this time I decided the protection plan was worth it.

Everyone was very kind and gave me the best customer service possible for my devices!

Just got the laptop for my child for Christmas this year so it’s good to have that plan when purchase

Geek Squad service is great! Efficient, professional team!

I love having the Geek Squad help me when I need it. They are all so friendly.