Customer Ratings & Reviews

Ah crap while typing this I spilled a drink on my keyboard typing so fast rattled the cup. No worries this saves you.

good protection program. no issues so far on the technology devices.

I never buy anything expensive without purchasing the warranty. I have used them in the past and Best Buy makes it easy to repair or repkace items quickly.

Allow me to preface by stating that I'm disabled, I don't drive, and I don't have a person that can take me to Best Buy. Upon calling Geek Squad, since my new Chromebook has been defective since day one, the representative instructed me that I'd have to come in. I explained to him that I couldn't do that. He then offered to have someone come over for an extra $150 (ballpark). That's about all I have to say about that.

I love knowing that i can use my laptop with peace of mind without constantly having to worry on "what ifs" for damages.

Been using geek squad for 20 years, always worth it

Helped me with my laptop. Great services and done proper

The "Squad" knows their stuff. Unfortunately, there are limitations to what they are allowed to do. For example: I had an issue with my trade in and couldn't leave it for them to finish the task. Just a bit of hassle.

The geek squad service was really helpful with my broken computer and they got rid of the issue

This warranty is excellent!!! I would absolutely recommend this extra protection!!!

The rep was attentive and helped me install certain controls for my kid to be safe online

Not used yet, will be using to xfer info from my old laptop to my new one. i hear they are excellent.

Have had to use Geek Squad. Hopefully it would be easy if and when I have to use them

Great computer for basic searching and streaming. Nice sleek look. Sleek keys for ease of typing. Couldn't ask for a better laptop.

I recently dropped my computer and having this was a saving grace! It covered all of the damage.

They have always been helpful when we call. If repairs are needed they are done in a timely fashion.

I was really glad i had adding warranty because the st pete geeks squad are great they helped me everytime with my labtops. and even help my kids learn the right way to use their laptop for school and how to care for them

Was only able to use it once..but was fast and was able to get laptop fixed..

I love this laptop! It runs smoothly, has plenty of storage space, and has incredible graphics. The only thing I'd change is that there isn't a little light to tell you that your caps lock is on.

The process of getting a replacement or repair from Best Buy Geek Squad is very easy and carefree. You can either schedule an appointment online or over the phone. Once you have scheduled an appointment, a technician will come to your home or business to diagnose the problem. If the technician can fix the problem on the spot, they will do so. If the problem is more complex, the technician will take the device back to the shop for further diagnosis and repair. I do this with any major purchase from Best Buy. Manufacturer warranties often require you to return the unit before they repair or replace the item with a refurbished one. The process can take time. Best Buy is quick and easy.